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Real Reviews From Verified Customers

Service Center Review Summary

5 star 948 reviews 59%
4 star 383 reviews 24%
3 star 34 reviews 2%
2 star 119 reviews 7%
1 star 123 reviews 8%
Review Us
Marvin And.
3 out of 5
6/3/2026
OUTSTANDING is a totally insufficient descriptor when evaluating Tim McCarthy.
Becki M.
5 out of 5
6/3/2026
Thank you so much for your help and taking care of my tire!
Jojo S.
4 out of 5
6/3/2026
Everything was great. Just complaining about the $1.48 sticker charge. Seems silly
William R.
5 out of 5
6/3/2026
Great work and great service
Elizabeth H.
5 out of 5
6/3/2026
Would recommend Alex Rodriguez and Kayley Dickson
Lynn V.
5 out of 5
6/2/2026
Suntrup Hyundai Service department is the best!!! Working with Kayley is always easy. She communicates clearly and is great at keeping me up to date while my car is with them.
Chad C.
1 out of 5
6/2/2026
Waiting too long after I was told it was ready. Found out after after 20 minutes of waiting that they were cleaning my car. I was pressed for time so i would have liked to have been given the choice of waiting to have it cleaned or receiving it as is. I missed my next appt because of this unexpected delay
Colin C.
4 out of 5
6/2/2026
I’ve worked with Tim recently on some unfortunate situations, but he has been very professional and accommodating. He does a great job and goes above and beyond. It’s amazing with how busy he is, but he always maintains a great attitude and polite demeanor.
Cory K.
5 out of 5
6/2/2026
Excellent service, friendly staff, and a great waiting area. Thanks!
Craig S.
5 out of 5
6/2/2026
Fast and reliable service. No issues at all. I would recommend to a friend.
Safija P.
5 out of 5
6/2/2026
Tim is the BEST!!!! I don’t want to work with anyone else.
Larry A.
4 out of 5
6/2/2026
At that location only
Janice M.
1 out of 5
6/2/2026
My check engine light was not on when I dropped it off but was on when I picked it up
Jennefer T.
5 out of 5
6/2/2026
Angela was helpful and efficient
Mary A.
5 out of 5
6/2/2026
Tim was very helpful in getting my car back to me promptly after an issue (under warranty) arises after my initial service! Much appreciated! Thank you
Olabisi O.
4 out of 5
5/30/2026
That's fine. Alex is knowledgeable and always ready to assist.
Mike Z.
1 out of 5
5/30/2026
Problem is still not fixed after almost a year. The parking brake is too tight and still does not stop car from rolling back. Also the day I picked up my car there was a break burnt smell. I spent a lot of money for new rear brakes, calipers, rotors and parking brake assembly at Suntrup.This is the 4th time at Suntrup for this recurring problem. Each time I am told it is fixed.I have not received satisfaction and the car is unsafe parked on a slight incline. I want to elevate this to the service manager for a formal complaint. I will be contacting Suntrup to schedule a meeting. Mike Z
Michael T.
1 out of 5
5/30/2026
Despite bringing it in and nothing done I found out that if I raise the seat to a comfortable level it no longer sees me so I experimented and now sit much further back and much lower than desired but I fit and it sees me. That said if I can see the camera why cannot it see me?
Charles B.
5 out of 5
5/30/2026
Tim in service was excellent in helping me and keeping me informed. As always service department outstanding.
Elsa W.
1 out of 5
5/30/2026
I need to know when my car will be scheduled for the warranty work on the paint chipping. Please call me or my husband Brad Williams-Elsa W

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