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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1083 reviews 59%
4 star 445 reviews 24%
3 star 38 reviews 2%
2 star 134 reviews 7%
1 star 136 reviews 7%
Review Us
Azur M.
5 out of 5
7/16/2026
Angela was fantastic and kept me updated every step of the way via txt which I love. Thanks!
Nancy H.
5 out of 5
7/16/2026
Tim has always been helpful and provides excellent service.he always very friendly.
Jarrod J.
5 out of 5
7/15/2026
Great service and speedy delivery.
James B.
5 out of 5
7/15/2026
Tim's the BEST!!!!
Tim K.
3 out of 5
7/15/2026
Service was fine but $180 for an oil change and tire rotation is very pricey.
Sharon M.
5 out of 5
7/15/2026
Excellent service!
Tim P.
4 out of 5
7/15/2026
Tim as always took great care of me & my car. My last four cars have been Hyundais and Tim has been my go to service manger since day one and he is the reason I am a loyal customer of the Suntrup service department. Tim has helped me with everything from warranty and recalls to oil changes to a complete engine replacement. My last for cars have all reached over 300,000 miles I Tim and the Suntrup severe department os a big reason why. Tim is a great ambassador for Suntrup and as far as I am concerned he is the face of Suntrup Hyundai
Tina S.
4 out of 5
7/15/2026
Angela kept me completely in the loop on the progress of my vehicle. Was able to set me up with a rental since the repairs were taking a bit longer than expected. It was all much appreciated!
Kevin B.
3 out of 5
7/15/2026
Acacia was great. Only point of concern is the invoice says they used 0w-20 oil, this engine (2.5t, not the 2.5na)calls for heavier 0-30w and says on the oil cap. Worked in Hyundai Kia dealers for 12 year, I know sometimes parts will bill the wrong oil and pass the tech the right stuff
Nancy B.
2 out of 5
7/15/2026
I was 100% completely satisfied with the actual service to the Tucson, what I was disappointed with was trying to get a rental car (we live 100 miles away and I need a car while the service is going on): I left multiple voice messages daily with the rental facility and didn't get a single call back -- Additionally, I called and left a message with the service manager asking for help with the rental car department, and again did not get a call back. I finally arranged for a rental with Enterprise, but a callback even saying there were no cars available would have been nice.
Timothy S.
2 out of 5
7/14/2026
Work was not completed for a couple of reasons. I would feel better speaking about it rather than typing.
Jeff R.
5 out of 5
7/14/2026
Did great job
Elizabeth B.
5 out of 5
7/14/2026
Thanks!
Laurie C.
4 out of 5
7/14/2026
Acacia is awesome! She has helped me beyond expectations with this on going nightmare with my car.
Lilly B.
4 out of 5
7/14/2026
Austin was completely thorough and helpful with all of my questions. Made me feel properly cared for and heard. I appreciated how he handled checking me in and scheduling me my shuttle to and from the dealership!
Mike R.
4 out of 5
7/11/2026
Great service. Recently your service has gone down hill, but this experience was like the old days.
Cathy B.
5 out of 5
7/11/2026
Angela was terrific!!!
Corey B.
5 out of 5
7/11/2026
Thank you!
Michael M.
5 out of 5
7/11/2026
Everyone was courteous and professional.
Reba S.
5 out of 5
7/11/2026
Great service

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