Service Center

Real Reviews From Verified Customers

Emily M.
4 out of 5
9/12/2025
This was absolutely the best experience I've had with Genesis other than buying the car itself :) I loved the convenience of the valet option and the car that I got to borrow was also a Genesis so it was seamless!! Thank you guys so much this was the best. When my car was done I was actually working from the office that day so Alex came and met me at my building instead of at my house. Thank you so much!
Matth B.
5 out of 5
9/12/2025
They did good
Kelly S.
4 out of 5
9/11/2025
Kayley went above and beyond to make things right.
Charlene K.
4 out of 5
9/11/2025
Acacia Wolf made everything easy: obviously experienced, she explained the technical part and the standard testing part, and was very easy to work with. She even went above and beyond in finding the car and getting something out for me. She is a great asset to your team.
Yinka Anthony.
5 out of 5
9/11/2025
Awesome
Scott S.
5 out of 5
9/11/2025
Professional, polite, and efficient.
Robert L.
4 out of 5
9/11/2025
Tim did a great job getting me in without a actual appointment!
Kashondra M.
5 out of 5
9/11/2025
Great Job ! Thanks Again.
Annette D.
5 out of 5
9/11/2025
Tim was very kind and very thorough with his explanation of everything.
Kathy W.
5 out of 5
9/11/2025
Very prompt in responding to a call or text. Explains what needs to happen. She is a very valuable asset to the service department. I’m glad she is back.
Samuel U.
1 out of 5
9/11/2025
The primary issue is still there. We tested and the problem is not fixed.
Karen J.
5 out of 5
9/11/2025
Good experience. Was kept updated through the entire service appointment. Very professional.
Michael H.
5 out of 5
9/11/2025
Thank you
Cindy S.
4 out of 5
9/11/2025
Hayley was a gem. If I could give a rating over 10 I would.
Lisa L.
5 out of 5
9/11/2025
Tim was the BEST!!
Maureen M.
5 out of 5
9/11/2025
Tim, as always, goes above and beyond with his customers. HE REMEMBERS HIS CUSTOMER'S NAME!! No other service writer I know can say that. His personal touch is fantastic.
Varun Reddy.
5 out of 5
9/11/2025
Erik was really helpfull. And i am completly satisfied with his service
Merrily G.
5 out of 5
9/10/2025
Tim is a great service rep, always kind, efficient, and knowledgeable
Kathleen W.
1 out of 5
9/10/2025
I usually do not complain but it was not satisfactory that day. I felt like a number and still do know if everything was actually completed.
Nicholas M.
5 out of 5
9/10/2025
She is always so wonderful to work with

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