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Real Reviews From Verified Customers

Service Center Review Summary

5 star 973 reviews 59%
4 star 397 reviews 24%
3 star 34 reviews 2%
2 star 122 reviews 7%
1 star 125 reviews 8%
Review Us
Mary G.
5 out of 5
9/10/2025
Charming and great customer service
Devona L.
5 out of 5
9/10/2025
Ms Wolf was very professional and displayed great customer service. Thank you
David S.
5 out of 5
9/10/2025
Great service and prompt updates!
Roy D.
5 out of 5
9/10/2025
Very helpful service department!
Amy T.
5 out of 5
9/10/2025
Kayley is amazing to work with! Great communication, so helpful and always pleasant! Thank you for all of your help Kayley!
Eldin P.
5 out of 5
9/10/2025
Tim and the entire Service Team at Suntrup are phenomenal and always a pleasure to work with! I would recommend this service center to anyone who owns a Hyundai - they’re always quick, efficient, and transparent!
Drew H.
5 out of 5
9/10/2025
The service was very fast this time, greatly appreciate that.
Sean M.
1 out of 5
9/9/2025
I was not completely satisfied. Far from it. I was told I was paying up front for repairs (approximately $1100), then told I had to pay an additional $713 upon pickup for labor. My mistake for not reading the fine print. However, the numbers don’t add up. I inquired with Ben what the labor rates were ($199 per hour). I had an alert on my Genesis App that they were setting the alarm off looking for it in the lot at 8:30 and I had a text it was done at 10:40. Ben said the estimate was 3.4 hours even though the actual labor was 2 hours maximum. $1800 to have a window and some trim replaced. I’m on car #2 with you and my wife is just starting to look at replacing her MB SUV and really likes the GV70. The next vehicles won’t be with Suntrup.
James And.
5 out of 5
9/9/2025
Tim McCarthy is the best!!! He provides amazing customer service. He listens, is kind, and empathetic. He truly is amazing!
Patricia S.
5 out of 5
9/9/2025
Tim is very professional and friendly. He’s the best one
Kimberly L.
5 out of 5
9/9/2025
Great experience! My advisor, Austin P. was very helpful and explained everything thoroughly.
Susan S.
4 out of 5
9/9/2025
Acacia greeted me upon arrival and was excellent throughout. I was a bit disappointed with the waiting room as there was no complementary water etc…
Sandy B.
5 out of 5
9/9/2025
Tim always does a good job and is very accommodating!
Barbara F.
4 out of 5
9/9/2025
Tim was amazing! So polite and professional. He went above and beyond. I can't say the same about my salesman Kyle "Shrek". He was great during the sale but the minute the paperwork was signed, he forgot all about me.
Robert H.
5 out of 5
9/9/2025
Very prompt, efficient and kept me up to speed on my Genesis. Thanks again for all you guys do.
Not-Provided H.
4 out of 5
9/9/2025
The dashboard almost immediately reset itself that tire pressure was as it should be. The shuttle driver was so very considerate, came around vehicle and opened door for me both when dropping me off and when he picked me up. Thanks so much.
Senci D.
5 out of 5
9/9/2025
Professional customer service and professional job done,thank you
Chrisandra A.
5 out of 5
9/7/2025
Austin made the experience very nice. And he kept us up dated. And came back to a nice clean car.
Ryan H.
4 out of 5
9/7/2025
Erik is awesome, I’d love some more info on exactly what was wrong with my vehicle but otherwise great service.
Laura Z.
4 out of 5
9/6/2025
I did feel I was well taken care of with this appointment. The team was communicative, I was able to get a shuttle to and from home timely, and my car was washed without even asking for it!

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