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Real Reviews From Verified Customers

Service Center Review Summary

5 star 973 reviews 59%
4 star 397 reviews 24%
3 star 34 reviews 2%
2 star 122 reviews 7%
1 star 125 reviews 8%
Review Us
Mari B.
4 out of 5
10/7/2025
Tim was very professional, informative, and respectful of my lack of knowledge in servicing my Tuscon. I am recently having to handle car issues on my own due to my husband's illness. Tim took the extra time explaining my concerns and gave me correct and honest direction to my questions. He was amazingly helpful, and has won me over as a long term customer to your service department! Thank you sincerely for the excellent care.
Nora H.
5 out of 5
10/7/2025
Tim is always very helpful and explains everything to you. He is a very good worker.
Taylor K.
5 out of 5
10/7/2025
Kayley is great as always!
Mark G.
2 out of 5
10/7/2025
Too many comments to write here
Gerald M.
5 out of 5
10/7/2025
Acacia was excellent in explaining everything. Very happy with her service
Alexandra D.
5 out of 5
10/7/2025
Alex was very professional and explained everything that he ordered for my vehicle.
Carson M.
4 out of 5
10/6/2025
Tim was really a stand up guy! He went above and beyond to communicate throughout the process and get my issue resolved and a timely matter.
Wendell S.
2 out of 5
10/5/2025
My car is still there. I’ve never been notified what the issue is or an ETA of when would be actually done. I’m confused why a text from Tim 20 minutes before closing time on Friday said it was done. Yet I had received another text from someone else saying it wouldn’t even be looked until Monday. I’m not sure why it took multiple attempts after 3 days for me to get anyone in your organization to tell me anything about my car. Now you’ve held my car hostage over a week. No one would return our calls. Who runs a business like this? How do I even know my car is still there?
Madison B.
5 out of 5
10/4/2025
She was great!!
George B.
4 out of 5
10/4/2025
Tim did a good job explaining a complicated situation. He took the time.
Patrick M.
4 out of 5
10/4/2025
Kayley was, as always, an A+ in the quality of service she delivered as well as the genuine concern for the customer she exhibits. She was instrumental in setting up an appointment that worked perfectly with my schedule, pre-ordered a touch up paint pen I needed, and warmly greeted me upon arrival. I was fully informed of each step during the service visit and the process was efficient. She is an asset to your team and delivers the type of service that creates customer loyalty and trust.
Terry B.
5 out of 5
10/4/2025
Acacia and the rest of the service department have always been very attentive to our needs and very responsive to the recent issues with our vehicle. We would recommend the highly to others
Michael L.
5 out of 5
10/4/2025
Tim is great! Excellent service! Excellent service!
William C.
1 out of 5
10/4/2025
Service was fine for the oil change. Got a text that said my battery was bad, but no one told me what was bad. However, probably not buying one right then anyway. Then when I got home and looked at the bill - problem. Detailed work order said $81.47. But the cashier charged $92.08 plus credit card charge. ???? I called the cashier at 2:30 - left detailed message - but what do you know - no call back. Guess see what happens Monday. Not a lot of money but like to get it right.
Fran M.
4 out of 5
10/4/2025
We had our vehicle towed to Suntrup Hyundai, since it was having engine trouble. The service advisor assigned to our case, Austin Perrone, was very kind and patient, taking time to answer all of our questions about the work they planned to do, warranties, loan cars, etc. We ended up not needing the loan car, since the service tech, Tyler Hawkins, quickly got on the project; he also put very thorough details in the report about the work he did. An added bonus, which we hadn't even discussed with Austin was that we were given a discount because we had to get a tow! We have been more than satisfied with the Hyundai service team.
Ronald B.
4 out of 5
10/4/2025
I received the “premium/high touch” service from Kayley that I would have expected as a GV 80 owner. Ron Barnes.
William B.
5 out of 5
10/4/2025
All around good experience
Aaron C.
5 out of 5
10/4/2025
N/A
Ann M.
4 out of 5
10/4/2025
My daughter and I both commented on what a nice man Mr. McCarthy is! You could not have a better representative for your business.
Kenneth K.
4 out of 5
10/3/2025
Kayley was very friendly and we had a nice conversation when she was checking me in.

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