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Real Reviews From Verified Customers

Service Center Review Summary

5 star 973 reviews 59%
4 star 397 reviews 24%
3 star 34 reviews 2%
2 star 122 reviews 7%
1 star 125 reviews 8%
Review Us
David K.
5 out of 5
10/10/2025
Tim was excellent to deal with Thank you David K
William H.
4 out of 5
10/10/2025
I could get an oil change & tire rotation anywhere, and much cheaper than Suntrup. But I could never get such a detailed inspection from an expert trained to maintain my Sonata than Suntrup or any other Hyundai dealer when we are traveling down the road.
Robert M.
5 out of 5
10/10/2025
Good service,
Matthew M.
5 out of 5
10/9/2025
Alex and team were very friendly and extremely helpful in getting my car repaired.
Charles M.
5 out of 5
10/9/2025
Friendly
Daniel H.
5 out of 5
10/9/2025
Thank you for helping me navigate my first service visit. You were very patient with this old man.
David T.
4 out of 5
10/9/2025
Tim is always friendly & professional. Always gives me a quick recap & even asks if my wife’s Tuscon is ok.
Kristina W.
4 out of 5
10/9/2025
Alex has provided the very best of customer service. I will be coming back to Suntrup in the future for all maintenance and repairs. 100% satisfied.
Connor C.
5 out of 5
10/9/2025
It’s always a pleasure working with the Hyundai Service team. They always ensure to accommodate my needs and have always performed timely service. Kayley Dixon has always been extremely understanding and has gone out of her way to ensure my car is handled with care.
Robin W.
5 out of 5
10/9/2025
The service was amazing and Tim is so friendly and welcoming.
Terry E.
5 out of 5
10/8/2025
Tim Mccarthy is very thorough and informative. That is why l always chose Tim Mccarthy to be my advisor for anything and anytime l bring my 2018 Hyundai Sonata in. Thank you everyone for such great service.
Jay H.
2 out of 5
10/8/2025
With a 9:15 appointment to get new tires and alignment I was there for 3.5 hours. I am not sure why you appointments. With our Lexus and face muganast doing the service, they are never longer than 1.5 hours. If they know it will be longer they give you a loaner. I realize that we have paid or are paying for this service. I think you could do something similar. I just bought a new car and it was not a Hyundai.
Warren D.
5 out of 5
10/8/2025
Thank you.
Karen G.
4 out of 5
10/8/2025
The email you have is wrong. It is
Tracy R.
4 out of 5
10/8/2025
I loved being guided gently through the process of my first service experience at Hundai suntrup. I was pleased that a free rental was offered for my needs. Full and complete customer service. Thanks you. Richard Tracy
Jacqueline S.
5 out of 5
10/8/2025
We always have a personal and professional experience with Tim. We trust him and his follow-up is impeccable.
William H.
5 out of 5
10/8/2025
Austin was first class, top line, professional. Made the visit painless!!
Aaron T.
5 out of 5
10/8/2025
Ms. Dixon is always great, and this time was no exception. 10 stars, no notes.
Laura H.
4 out of 5
10/8/2025
From the time I arrived and until I left the parking lot, I felt that my vehicle and I were in good hands. Everything was explained clearly and updates were provided efficiently. Alex met with me afterwards and reviewed the bill and what items may need repairs in the future. He was not an alarmist but simply wanted me to be aware. After I paid the invoice, he walked me to where my car was parked. I was impressed again with the service. Keep up the good work!
Cheryl Ann.
4 out of 5
10/7/2025
Acacia was the best rep ever, she heard everything I said and addressed my issues. My windows I asked if they could clean front n back possibly for me. They were smeared but that was not in my 36,000 mile maintenance check up. Great perdon

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