Impeccable customer service . Austin was kind and professional knowledgeable. Went above and beyond to insure my vehicle was taken care of.
Austin was personable and courteous. When the service was completed he answered my questions and and explained things well.
Austin was great. Super helpful and kind when I was freaking out.
Car broke down twice within a month of owning it. This was my first time buying a car from a dealership. Because Austin made sure to give updates and explained things so well I was put so much more at ease in an experience I have not had at all.
Well first off I lost my Genesis benefits at the Dean Team who isn’t going to service my car anymore! Got an appointment right away but when I arrived at 9:00 for my appointment seemed like I was checking into I don’t know what! You have a lot of employees walking around! Thought I could just take my key in like everywhere else and try and get a ride after I was told with a broken rear view mirror. Could they keep my car till Monday! This was Thursday morning! Waited to get a ride with my daughter for about a hour and again a lot of people walking around! Never did talk to Tim! Called the next morning to check on my car and the message told me it hadn’t even been looked at yet! Called Tim and left a message and told him I needed an update because I needed my car back Friday with the storm coming! He did call back about 1:30 and I missed his call and said they couldn’t fix my car and I could come and pick it up! Talked to Tim when I got there and he ordered he said the only mirror in the US so odds are might not get it and that case it could take four months to get! Unacceptable on a new car! So we had a not to nice conversation and I got my car and left! I pulled out on to Lindbergh and noticed on my dash board that a warning light symbol was on and two low tire lights! This were not on when I dropped the car off! So your service department let me take my car and you couldn’t even put some air in my tires for me? I am 72 and worked in customer service for 50 years and I have never been treated this was before! I just pray I mirror comes in and I don’t have to ever bring my car into your business! Also my husband called the service manager and he never called back! I walked into my house crying when I got home not knowing if my car was going to be okay until I got home and put air in my own tires thank you very much! Katie Antonich
Was very satisfied with the service provided by Tim. Really appreciate his expertise. Also, he is very good at letting us know about current and future automotive needs.
Alex was very helpful in all my questions and concerns. I will resend him!
Austin was very friendly and an absolute pleasure with which to work! I’ll be seeking him out for future appointments.
Very friendly and helpful service advisor who kept me informed throughout the process.
From the young lady that checked me in, she was fantastic. Pleasant, efficient, I appreciate her help and kindness and knowledge. To the young man that let me into the bay this evening. I needed help with returning the rental car and getting my car. Thank you! Everyone was so helpful. It’s my 2nd time going to the dealership and I wanted to thank your team for being so helpful. I made a great choice when I purchased a Hyundai.
I paid $12 shy of $3000.00 to have my car fixed over the last two days. One of the repairs included replacement of hood supports. This evening I tried to pop the hood. The hood release inside the car feels like it is attached to nothing and there is no pop-up. Tried to lift the hood enough to get to the hood release, but it will not budge. Not currently delighted with my service. Weather alerts all weekend. Today is 01/23/2026.
No car making noise not there before
Great people and service! Thanks!
I had low tire warning light. Just thought when they test drove it they would have seen that or as taking your car anywhere for an oil change, they check your tires fluids etc….
Austin did a great job and was understanding and took care of us.
My car died less than 48 hours after picking it up from service
Christopher Eisele'ss knowledge and politeness to me, was a welcome change from my last visit.Two years ago to suntrup. He is one of the new people there and I have a changed opinion of that dealership now. I have recommended him and suntrup on several social media postings. They have my business back.
Alex is knowledgeable and always ready to give the best service.
An appointment was made for a trunk latch. Recall I had to make travel arrangements and take off work only to be told that they didn’t have the parts for what I came in for so I have to do it again. Very inconvenient and disappointing.
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