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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1090 reviews 59%
4 star 451 reviews 24%
3 star 38 reviews 2%
2 star 134 reviews 7%
1 star 138 reviews 7%
Review Us
Mark E.
4 out of 5
1/30/2026
Explained what a cab filter was, and showed me where it was.
Barry G.
5 out of 5
1/30/2026
Austin is a major asset to your business. His professionalism is way above expectations, as was his courteous approach. Employees like that are hard to find. Congratulations!
Jeff S.
5 out of 5
1/29/2026
Very professional from start to finish.
Patrick M.
4 out of 5
1/29/2026
This was my first time working with Acacia as my prior Service Advisor had been transferred. Throughout the process of scheduling the service, she was prompt in her responses and worked hard to find a time where I could remain at the dealership during service. Upon arrival, I was greeted with a friendly smile and "Nice to meet you." Acacia was very knowledgeable and thorough in explaining the various service packages, which were still "free" and which were recommended. She also explained the recalls applying to the vehicle and told me she would notify me when the parts arrived and provide a loaner since the work is an all-day process. She used the system to keep me well informed of progress on the maintenance. She also came to the service area when the job was done, went over the invoice line by line, and asked if I had any questions. She also thanked me for my business and left me with another warm smile. Overall, Acacia is an A+ Service Advisor and I look forward to working with her going forward. Team members like her are the most valuable resource a business has.
Kenneth H.
4 out of 5
1/29/2026
Tim responded right away in the morning after I had dropped off my car in the evening after hours without an appointment. The car was done by lunchtime. Once again, Tim worked his magic.
Leon O.
5 out of 5
1/29/2026
Great service
Ronald V.
5 out of 5
1/29/2026
Tim was great as usual and the overall experience was great thanks
Vincent K.
5 out of 5
1/29/2026
Service was quick and Christopher was quite good
Sharyl B.
5 out of 5
1/29/2026
Excellent service from Tim and the mechanic who worked on my car! He found out what the problem was. Very happy!
Mandy D.
1 out of 5
1/28/2026
Despite sending my warranty information immediately, it took three work days before my tire was ordered. Then, my electric car was not charge prior to picking it up. I did not have enough charge to get home so I had to charge it before I left. I bought my car at a Hyundai dealer in Virginian and my car was always fully charged when I picked it up. Five days to get a new tire seems excessive.
William G.
5 out of 5
1/28/2026
No
Laura H.
4 out of 5
1/28/2026
Special thanks to Austin Perrone after being determined to find out why my 2020 Sonata would not start. Even with the winter weather, he promised it would be solved and that I would get my car returned by a certain date. Appreciate his determination and persistence! Thank you very much!
Joan B.
4 out of 5
1/28/2026
I was not happy to have to return to the dealership with unresolved service issues. However this return trip was handled professionally and efficiently by Mr. Austin Perrone. I quickly received a video from the mechanic who explained the problem and it was repaired quickly while I waited for my vehicle. I would be happy to have Mr. Perrone assigned to me as a service advisor in the future.
Carol W.
5 out of 5
1/28/2026
She did great! She explained what was done to the car And answered a couple questions in a polite way. Thank you, John
Joseph G.
5 out of 5
1/28/2026
The staff was extremely polite and helpful with any and all questions I had. Would recommend to anyone. Joe Grass
Scott A.
5 out of 5
1/28/2026
Exceptional service Ava care today! Made things very easy and enjoyable
Christine G.
5 out of 5
1/28/2026
Tim always goes above and beyond and ensures not just my car but my families cars are always taken care of! I recommend him to everyone with a Hyundai!
Charbel H.
5 out of 5
1/28/2026
Thank you to Tim and everyone who helped me out. God bless you all, i appreciate the help
Dan K.
4 out of 5
1/27/2026
Tim is the best. I continue to bring my car there because Tim is there.
Sharon P.
5 out of 5
1/27/2026
Tim is a great person to work with.

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