Suntrup Hyundai Auto Repair Service

This issue after Suntrup Hyundai South Serviced my car issue was "NOT" on arrival of bringing my car in for Oil & Transmission Change I asked Austin Perrone Austin did I say I had Issues with Shimmy Vibration on Start Stop Plus misfire when idle Austin said"NO"you Did Not mention. But today 2/19/26 your telling me It's my 3 Mounts are going bad not on bring -ing in All good No Problem! When leaving Happen"Immediately" on leaving. It Happened On Service Mechanictime He had to Feel "Huge Vibration" In Starting But said Absolutely Nothing Why. You realize it Happen while doing the 2 oil Changes to me that's a Failure Lack of Cust- somers Service you most Diffenately DidNotSee Recognize then but Now You Do.I feel it Happen while in service being Worked on so to me SUNTRUP is Responsible For Damages.AGAIN not that way when brought in. Please Consider.. 1 No symptoms of issue I would have said so 2 Smooth like new Orig 3 No one servicing my Car said anything of said "issue" because there was "none" on "Arrival" 4 mechanic had to know But choose not to say WHY because happened on"histurf"Not Before This is the 1st time I had such an issue trying to Text I had to adjust so i could Copy. My 1st statement was so Difficult why so making can't see what your typing plus Diffenately copy sure there's a Reason!

I like that the mechanic Travis showed me the condition of my filters so I could see for myself he's the first that did that and make sure that I was safe by replacing my battery and gave me pointers on my tires. And Tim McCarthy's awesome at making everything go smoothly and even knew about the recalls before I got there and I love that you do the alignment as you're going through the door so you know what conditions are in

He is very carteous. He is very knowledgeable. He's also extremely friendly. Good guy, all the way around.

Job well done!

The service was very good. Angela was great.

I like having Tim wait on me when I bring in my Santa fe. He is very kind and explains the need and the work to be done.

Angela was very helpful and very cordial. The mechanic was very through and fixed the problem.

Austin did a fantastic job and everyone was kind and helpful!! Thank you!

We appreciate the communication of updates as our vehicle is being serviced

None

I appreciate Tim!

Angela was extremely helpful and communicative. Thank you!

What exactly was done other than wasting an entire day.

Tim is 100%. He has always been trustworthy.

She was very helpful and very responsive to my texts. She was very professional, kind, understanding, and her customer service was amazing. Thank you Acacia for all your help.

They got me in amd out quickly. Thank you!

My issue is not with Alex. I asked that the wheel locks be removed. They weren't. Also, the panel that covers the spare tire in the trunk no longer lays flat. Additionally, I received multiple communications recently asking me to trade in vehicle. Several days ago, I was asked if I'd be willing to discuss it with the sales department during my cars service. I agreed, but made it clear that I have not paid off my loan. It was stated that the manager felt he could give me a "deal". The person I was talking to speak with was not present. I then waited another 45 minutes to be helped only to find out that the "deal" was more than $100 over my current loan payment. I really was not looking to trade my car in at this time, and I understand the math. I just dont appreciate having my time wasted.

Great service today! Thank you!

Acacia was great, made sure to keep me informed throughout the whole process. My first time getting my Ioniq5 serviced. Highly recommend Acacia and the Suntrup team!

Angela was very helpful and prompt. I appreciated her help today!