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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1090 reviews 59%
4 star 451 reviews 24%
3 star 38 reviews 2%
2 star 134 reviews 7%
1 star 138 reviews 7%
Review Us
Audrey B.
5 out of 5
2/15/2026
Always very quick professional and knowledgeable.
Veda G.
3 out of 5
2/14/2026
Tim gave me an estimate on my windshield for replacement
Eric J.
5 out of 5
2/14/2026
Angela was very courteous and responsive when I arrived.
Lori S.
5 out of 5
2/14/2026
Tim is great. So positive and accommodating
Donna R.
4 out of 5
2/14/2026
not at this time.
Harold G.
5 out of 5
2/14/2026
The whole entire service writers are awesome should be commended
Neal D.
1 out of 5
2/14/2026
When setting up my appointment I requested that my tires not be rotated. I reported I recently bought tires at Sam’s and would have them rotate my tires. When I was checked in a pad with my service order was presented for me to sign. I saw oil change listed and signed the pad. While waiting received text with full service order showing a tire rotation was listed against my request. I talked to Service advisor and she had it removed. The Tech changed my tires pressures which were wrong and something I never requested. I had to add air to front tires today to get them back to the 34 lbs listed for my car.
Angelique R.
4 out of 5
2/14/2026
I love Sunttip. I travel from St. Peters and everytime I have visited your dealership I have always been treated well. Most people hate dealing with dealerships but Suntrip is not your average dealership. The people there in every department are well trained and taught to work with customers accordingly. I plan purchasing all of my vehicles from South County Suntrip and bring ALL of my vehicle needs there.
Agim P.
5 out of 5
2/14/2026
Great
Michael B.
4 out of 5
2/13/2026
Service covered all the bases and returned my car up-to-date, and freshly washed.
Lloyd G.
4 out of 5
2/13/2026
Austin is terrific. He is a consummate professional, taking absolute care of our needs in an absolutely frenetic environment. You have a very excellent employee. A credit to your dealership. G Geoss
Connie T.
1 out of 5
2/13/2026
The timing and communication was wonderful! I did ask for a car wash, however, my back windshield was still dirty.
Robert B.
5 out of 5
2/13/2026
Always a pleasure to have my cars taken care of by Tim McCarthy because of knowledge and customer service to personal care for the customers
Phillip M.
4 out of 5
2/13/2026
Austin said he would try to get the work done asap because I live about an hour away and had to wait for the work to be done. The work was done in a timely manner. I appreciate him being able to get work done quickly.
Paul B.
5 out of 5
2/13/2026
Tim was very professional and helpful. Thank you to the team that worked on my car.
George I.
1 out of 5
2/12/2026
Angela was GREAT but I still have to return for remedy of rattling issues that were not corrected.
Edward M.
4 out of 5
2/12/2026
Acacia has assisted me on at least three service visits. She's awesome. Courteous, smart and prompt. Keep her. Pay her! She only enhances your company's business.
Elishea J.
2 out of 5
2/12/2026
Tim should not be left alone to contact customers via messaging. This is the second issue I have had with Tim so it needs to be documented . His communication lacks clarity and major structural, grammatical, and mechanical mistakes. This lead to parts being put on my car I did not ask for NUMEROUS TIMES!! I fear this may be ongoing with Tim so I encourage Tim maybe complete a training and/or have his management team shadow him to assist him. He made my experience today blatantly put, awful! He made me wait up at the dealership, 2/11/2026, an extra hour throwing off my schedule for the entirety of the day. I will make sure in the future Tim is NOT the advisor for my 2018 Hyundai Tucson.
Julie W.
5 out of 5
2/12/2026
She was very professional.
Michael W.
5 out of 5
2/12/2026
Tim was fast and professional, very good about communicating with me the status of my vehicle. A very good experience.

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