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Real Reviews From Verified Customers

Service Center Review Summary

5 star 958 reviews 59%
4 star 387 reviews 24%
3 star 34 reviews 2%
2 star 120 reviews 7%
1 star 123 reviews 8%
Review Us
Christine P.
2 out of 5
12/27/2025
It was not the workers’ fault, but the wait time was excessive. I could see that the workers were doing everything they could, but I had an 8:30 am appointment & was there 6 hours. It would have been helpful to have more communication/updates.
Michael T.
2 out of 5
12/27/2025
everything was grear but I wished they included a service reminder sticker on the windshield
Barbara M.
4 out of 5
12/27/2025
He was great! Very friendly and made an accommodation for me so I truly appreciate all his help today!
Wayne D.
5 out of 5
12/25/2025
Austen was the best
Kyle W.
2 out of 5
12/25/2025
Austin was excellent and I believe he did as he is expected and trained to do. However, I was told an oil change would be an hour to an hour and a half. I asked to add on an emissions inspection was told it could increase the wait to be up to 2 hours. After 2 hours and 15 minutes, my car was ready but the emissions machine was out of service for the day, so that service wasn’t completed. It would be nice if the estimated time for someone waiting was closer to what is stated. I may have chosen to be dropped off instead of wasting that much time.
Xiangwei F.
5 out of 5
12/24/2025
Alex is passionate, knowledgeable, and reliable. His work is much appreciated.
Lauren M.
2 out of 5
12/24/2025
Very hard to communicate with Austin. He’s not timely and didn’t keep me updated.
Donna B.
2 out of 5
12/23/2025
Austin was very sweet and kind, however, he failed to initiate the text to inform me when my vehicle was finished with the work. I had to call and inquire so that it could be picked up before closing. Also, he did not put my coupon on the invoice, even though I showed it upon initial contact, and I reminded him in the email about what I authorized. Everyone was pleasant, But they did tell me multiple times there were over a 104 clients on this day. It makes me think you all are in such a rush...quantity over quality.
Nathaniel J.
2 out of 5
12/23/2025
I hit no on accident
Richard J.
4 out of 5
12/23/2025
☆☆☆☆☆
Sherese M.
5 out of 5
12/23/2025
Tim was excellent
Jessica W.
5 out of 5
12/23/2025
Acacia is always so friendly and helpful!
Scott H.
1 out of 5
12/23/2025
Acacia was awesome but the gemtleman I spoke too was rude. We confirmed our appointment last week and also received a text confirming it only to spend time to drop off our vehicle and find out Monday morning the parts were still not in. Some had to travel to pick it up again. Quite frustrating honestly
Hiram G.
1 out of 5
12/20/2025
I received the car yesterday. No problem was found. The car died today in front of Southwest terminal departures. Had “PARK malfunction” error. Could not lock the car, turn off car, or change gear. Called roadside assistance. Will be towed to different dealership. Almost missed our Holiday vacation.
Sherri H.
1 out of 5
12/20/2025
Appt 730 am, left at 10 am. I asked to have the trim on my rear passenger door looked at. He said that was additional service, which I understand, but it literally shouldn't have taken more than 5 or 10 mts to figure it out. It needs to be put back on track, i just wanted a quote and possibly fixed. Even that added with the oil change, it should not have taken 2.5 hours. On top of that, I was not updated until I asked the status of my car after about 1.5-2 hrs. I denied the trim being fixed at this point bc I had to get to work but will have it scheduled. When I complained about the time, Tim was pretty rude and walked away. I wasnt even told where my car was located a
James H.
1 out of 5
12/20/2025
Had appointment for "first thing Thursday morning" made on Monday. Did not hear back till Friday morning that they will get to it today. A call on Thursday with an apology would have been nice.
Tameka H.
5 out of 5
12/20/2025
Alex was very professional and helpful.
Jason M.
5 out of 5
12/20/2025
Alex Rogol went above and beyond to help me with great customer service and got the work done on my car in a great timely manner . I appreciate Alex and I will refer anybody to him .
Brandon R.
1 out of 5
12/20/2025
The transmission issue was not fixed. Will have to bring it back.
Shawn K.
5 out of 5
12/19/2025
Very nice, helpful and very polite

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