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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1085 reviews 59%
4 star 449 reviews 24%
3 star 38 reviews 2%
2 star 134 reviews 7%
1 star 137 reviews 7%
Review Us
Nathan B.
4 out of 5
3/25/2026
Angela kept me updated daily on the progress. I'm thankful she was able to use my warranty to correct the issue with my camera.
Timothy I.
5 out of 5
3/25/2026
Angela was a tremendous help.
Ricky S.
5 out of 5
3/25/2026
Tim was very efficient , explaining every detail of the recall fix, helping to arrange a car and keeping me posted on the repair. Very professional. 5 star performance. Thank you.
Ronald M.
1 out of 5
3/24/2026
Everything was going smoothly until I picked it up. When I parked my truck in the drive I notice oil on the ground. Now I have several oil spots. Not because it was leaking after a transmission replacement but because oil was left in the bottom cover and it leaked out. This is not what I would of expected from a dealer mechanic who should have known better then to not clean up his mess. This was not the first time I had an incident with this dealer. I dropped my truck off for its first oil change and they keep it two days.
Jae O.
5 out of 5
3/24/2026
Acacia was absolutely amazing and communicated the process and care of my car professionally. She won Suntrup my future business.
Robert C.
5 out of 5
3/24/2026
Tim McCarthy is reliable and upfront with services needed and costs. He takes time to explain the service needed and answers any questions !
Jeffrey H.
2 out of 5
3/24/2026
I was called by the service department telling me my car was due for an oil change. I made an appointment for 330 and my oil change and tire rotation was not completed until 615 pm. I was told it was because they did not have the oil filter for my Genesis G80. I was given a 15% discount and service was completed well. Service needs to ensure that parts are in stock for daily service appointments.
Rajkumar R.
5 out of 5
3/24/2026
Thanks for everything you is the great caring customer
Mark P.
5 out of 5
3/24/2026
He steps up to plate and you excellent first class service . Always a five star experience
Anthony H.
4 out of 5
3/22/2026
Tim McCarthy is the best,I like the way he took care of me and my vehicle! Very professional,a great asset in my opinion. I always look forward to talking to Tim for service of my vehicle. Thanks Tim!
Tony T.
5 out of 5
3/21/2026
World class service from Tim McCarthy
Antonella D.
5 out of 5
3/21/2026
Alex is amazing!!! I can’t speak highly enough of his care, professionalism, attention to detail!! He is truly an amazing person to work with! And I know he will be honest and take care of all my car worries!
Natalie P.
2 out of 5
3/21/2026
You did not keep my appointment time and kept giving me the run around about why. You overcharged for a routine service. You were a bit rude and unhelpful.
Michael K.
4 out of 5
3/21/2026
Dropped off my G80 for a pre inspection service prior to an extended warranty purchase. Katie was superb in her explanation and execution of my contract. My interface with your service specialist Tim McCarthy was also exceptional. What a treat to work with someone so caring and dedicated to his trade and his focus on me, the customer. Looking forward to my future with the Genesis team. Michael K
Vinitha G.
5 out of 5
3/21/2026
Acacia gave me an excellent customer service every time I have been there. She is wonderful and amazing person!
Teresa L.
4 out of 5
3/21/2026
This was my first experience with servicing this vehicle. The customer service was great at the dealership.
Patricia M.
5 out of 5
3/21/2026
I have always had a great experience
Chris M.
5 out of 5
3/21/2026
Tim was incredible. He was fully transparent through the whole process and had my best interest in mind. 5 star service
Corey J.
5 out of 5
3/20/2026
The service department did an amazing job. Very friendly. High communication. Very accommodating.
Chris M.
5 out of 5
3/20/2026
Alex and the service director understood and took care of me. I appreciate their listening and concern along with ways to resolve the issue

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