Don't bother contacting me. I am no longer a suntrup Hyundai customer. I'm done with your poor service and unhelpful employees. I'll be taking my business elsewhere
Tim is always amazing! So helpful, knowledgeable and goes above and beyond! Especially grateful for him today when we were in a pinch!
Always a pleasant experience with all employees and departments at
SUNTRUP Hyundai
I was told service would reset a message I keep receiving regarding maintenance due. I was told apparently it’s set for 5,000 miles instead of 8,000 miles. Not only is my car still saying maintenance is due but also my Bluelink. Yesterday the only service done was my emissions test because no other maintenance is due.
Also when I set up the appointment I said I was bringing my car in for a recall. When I went to the cashier she said the part wasn’t in. I thought since I planned ahead the part would have been ordered.
So I am disappointed in the communication.
Acacia was knowledgeable and her customer service was excellent. Thank you!
I was disappointed to find out that one thing I wanted checked was deemed to be "previously fixed to specs from Hyundai and was not verified in a test drive" and I was not informed of this until I showed up to pay the bill. I would have been happy to go on a test drive to point out the noise.
The other thing I noticed is that all four tires were overinflated. The sticker on the door indicates proper inflation is 34 PSI when cold, my tires are now all at 44 PSI.
Outside of this, the rest of the service went well. I was glad that they identified a recall that needed to be performed and took care of it while the car was in.
ReU ally don't wants to know.Not my fault
Alex was great. Friendly and efficient.
Tim is extremely helpful & knowledgeable and able to explain thoroughly what the car issues are.
He’s a really nice guy too.
And tell him I said so.
Teresa was outstanding. We seriously appreciate the help she provided. Teresa is a great asset to your company
Tim was very thorough in his explanation on my Palisade’s service recalls. He was also very courteous and that goes a long way in my books! Thanks Tim for a job well done!
All I can say is the reps are doing a great job. Friendly and professional and want to make sure everyone is satisfied
I appreciate keeping me updated
Total time for initial contact to full repair was over 48 hours for a tire repair. This is an unacceptable amount of time for a simple repair
Our technician, Alex, did a fine job. We brought my vehicle in for a broken sun roof mechanism, which we knew ahead of time. This was verified by the evaluation. We were then charged $200(!) to be told what we already knew (not towards the repair). We understand that there will be a fee - $50 would be appropriate, $200 is outrageous.
My experience at Suntrup Hyundai South for my recent oil change was excellent from start to finish. The service team was professional, efficient, and made the entire process smooth and stress-free. From the moment I arrived, they were welcoming and attentive, making sure my vehicle was checked in quickly and that I understood exactly what service was being done. The oil change itself was completed in a timely manner, and I appreciated how carefully they handled my car and kept me updated while I waited. What really stood out to me was the extra level of care they showed—especially the complimentary car wash at the end of the service. It was a small but thoughtful touch that made a big difference, and it was great to leave not only knowing my vehicle was running well but also looking freshly cleaned. Experiences like this are why I value good customer service, and the team truly made me feel like my time and my vehicle mattered. I left feeling very satisfied with the quality of service and grateful for the professionalism and courtesy shown throughout my visit. I appreciate the service.
Alex was absolutely amazing to work with! Very thorough and informative!
Teresa Declue was wonderful! My issue is that the heater problem with my car was not resolved and I was told that it's functioning as it was designed to. I'm assuming that it's designed to not warm up my car in the winter and I'm not satisfied with that.
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