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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1085 reviews 59%
4 star 449 reviews 24%
3 star 38 reviews 2%
2 star 134 reviews 7%
1 star 137 reviews 7%
Review Us
James J.
1 out of 5
4/2/2026
I feel like I got ripped off by your service department. But you got by money, so what can I do. Sell my car ASAP, and never buy your cars again.
Christopher F.
5 out of 5
4/2/2026
Acacia is fantastic. Very responsive and always helpful.
Kimberly B.
4 out of 5
4/2/2026
Alex has been great!
**** S.
4 out of 5
4/2/2026
Acacia Wolf was amazing. She went above and beyond to ensure all my expectations were well met above and beyond. I drove over an 1hr to specifically go to Suntrup to have my vehicle serviced and also to her instead of somewhere closer because of the professionalism. Would highly recommend both Acacia and Suntrup to any one of my close friends and family.
John M.
5 out of 5
4/2/2026
Thoughtful and helpful.
Chanakya M.
4 out of 5
4/1/2026
Tim Mccarthy.. you are the best.. thanks for clear and timely communication and setting expectations. Going extra mile with hooking me up with a promotional discount before even asking for it.
Marjorie H.
4 out of 5
4/1/2026
I could not be happier with the treatment I received from Tim in a very stressful situation. I can honestly say that I have never been treated so kindly and respectfully ever at another service department. He went above and beyond to make sure my daughter and I were comfortable during our time waiting for my husband to arrive from 4 hours away to pick us up, even checking on us before he left for the day to make sure we did not need anything else. He has been phenomenal in communicating with me during the entire process. Thank you so much for making a very scary, stressful situation a little easier, I am very grateful.
Thomas S.
2 out of 5
4/1/2026
I don’t think it should take 2 hours to do an oil change and i asked that the car be washed and vacuumed. It was washed but not vacuumed at all even though it was written on the green tag on the mirror. So your employees or either lazy or incompetent or they can’t read
Carl K.
1 out of 5
4/1/2026
The job was to fix the scratch in the front bumper and the ding in the door. The door ding was skipped.
Steven G.
5 out of 5
4/1/2026
She was great! Thanks!
Susan P.
5 out of 5
4/1/2026
As usual, Tim treated us very well. Could not be any happier with his service.
Susan O.
5 out of 5
4/1/2026
Tim is always a joy to work with. He treats his customers with respect and is helpful in every situation. Thank you for ALWAYS helping Tim!!!!
Kim A.
4 out of 5
4/1/2026
Teresa was GREAT!! She treated us like family, and kept us up to date on the servicing of our vehicle. Teresa is a outstanding representative for Suntrup Hyundai.
Devona L.
5 out of 5
3/31/2026
Great customer service and professional
Michael N.
5 out of 5
3/31/2026
Quick and thorough
Steven J.
3 out of 5
3/31/2026
The cabin filter is very expensive
Serena C.
5 out of 5
3/31/2026
She was very polite.
Matthew R.
4 out of 5
3/30/2026
Acacia was very friendly and engaged with my questions/concerns. I felt valued and taken care of. When presented with a question, she provided her knowledge and humbly partnered with an expert for a deeper dive into mechanics of the alignment. Thank you and see you next time!
Robert L.
5 out of 5
3/30/2026
Tim was very helpful and attentive to all of my needs.
Randy W.
5 out of 5
3/28/2026
Tim was fantastic ! Kept me up to date and was very knowledgeable and informative! My car was also washed and brought out front for me !

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