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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1085 reviews 59%
4 star 449 reviews 24%
3 star 38 reviews 2%
2 star 134 reviews 7%
1 star 137 reviews 7%
Review Us
Michael H.
5 out of 5
4/7/2026
Theresa was very helpful in every conceivable way.
James C.
5 out of 5
4/7/2026
Angela was very pleasant and accommodating and clear with communication.
Mavin Z.
5 out of 5
4/7/2026
Gracias buen trabajo son muy profesionales
Gary A.
2 out of 5
4/7/2026
I am completely dissatisfied. I feel like a number here. For the past five or six visits I like to worry, I have felt unhappy with this service department. My vehicle spends too much time there beyond what has been promised,and there is a lack of communication.
Vicky M.
4 out of 5
4/7/2026
Angela & every person at Suntrup was polite & professional. My vehicle was completed in a timely manner, I was given the full report on the free inspection & my vehicle was cleaned when I picked it up! I couldn’t be happier about the service at Suntrup. 5 out of 5 stars.
Vincent K.
5 out of 5
4/7/2026
Service was fast and service writer was courteous
Kelwyn H.
5 out of 5
4/7/2026
Very professional and helpful and nice
Douglas W.
2 out of 5
4/6/2026
In general things were good. However the service was not entered in blue link so I keep getting annoying messages about service overdue on my car and phone.
Jimmy K.
4 out of 5
4/6/2026
The recall was handled professionally and easily
Pablo A.
2 out of 5
4/6/2026
They knew I was coming because of the recalls and you should have enough parts supplies to fix your clients cars. They messed up with my work and now I have to stop going to work for a second day when you guys get the parts. This is not a good customer service.
Lenora M.
5 out of 5
4/6/2026
Austin took good care of my Infiniti and all of my concerns. He was professional and knowledgeable about the services needed. I appreciated having a good experience during this process. LM 4/06/26
Agustina G.
1 out of 5
4/4/2026
Check engine line came on 24 hours after being serviced.
Tyler Z.
4 out of 5
4/4/2026
Everything was super smooth and friendly! I loved the texting feature with Acacia, who was very helpful and answered any question I had! I liked the video updates explaining and showing what was wrong and happening with my vehicle. I will be back.
Lauren M.
1 out of 5
4/4/2026
I shouldn’t have to have a hand written post-it note attached to my dashboard that I need to have my granddaughter’s car seat resecured. I should have been told upfront that they wouldn’t reinstall the seat after they took it out to do the seat belt recall. I didn’t put it in my car so I don’t know how to reinstall. I would have removed it if I had known upfront so I would know how to reinstall. Tim didn’t say anything to me when we were chatting. I sent a text with a pic when I saw the post-it note, of course he can’t receive it. Only then did he apologize for the inconvenience when I told him what the post-it said via text not a phone call.
Anne L.
5 out of 5
4/4/2026
Great service, thank you!
Ryan H.
5 out of 5
4/4/2026
Even though it was a little longer than expected,your team made the experience a pleasant one
Shelby R.
5 out of 5
4/4/2026
Tim McCarthy was amazing and went above and beyond to help me!
Laura M.
5 out of 5
4/3/2026
The whole team was super helpful and it was a great experience
Bryan D.
5 out of 5
4/3/2026
She was very patient and she answered all my all of my questions. She looked up several things for me about recalls. She was very thorough.
Bernard M.
4 out of 5
4/2/2026
Acacia was a delight to work with. She was very good about letting us know what was to be done. The only issue we had was in the beginning trying to get a service person on the initial service call. It was a ai recording and took way to long to get a person

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