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Real Reviews From Verified Customers

Service Center Review Summary

5 star 958 reviews 59%
4 star 387 reviews 24%
3 star 34 reviews 2%
2 star 120 reviews 7%
1 star 123 reviews 8%
Review Us
Michael B.
4 out of 5
2/13/2026
Service covered all the bases and returned my car up-to-date, and freshly washed.
Lloyd G.
4 out of 5
2/13/2026
Austin is terrific. He is a consummate professional, taking absolute care of our needs in an absolutely frenetic environment. You have a very excellent employee. A credit to your dealership. G Geoss
Connie T.
1 out of 5
2/13/2026
The timing and communication was wonderful! I did ask for a car wash, however, my back windshield was still dirty.
Robert B.
5 out of 5
2/13/2026
Always a pleasure to have my cars taken care of by Tim McCarthy because of knowledge and customer service to personal care for the customers
Phillip M.
4 out of 5
2/13/2026
Austin said he would try to get the work done asap because I live about an hour away and had to wait for the work to be done. The work was done in a timely manner. I appreciate him being able to get work done quickly.
Paul B.
5 out of 5
2/13/2026
Tim was very professional and helpful. Thank you to the team that worked on my car.
George I.
1 out of 5
2/12/2026
Angela was GREAT but I still have to return for remedy of rattling issues that were not corrected.
Edward M.
4 out of 5
2/12/2026
Acacia has assisted me on at least three service visits. She's awesome. Courteous, smart and prompt. Keep her. Pay her! She only enhances your company's business.
Elishea J.
2 out of 5
2/12/2026
Tim should not be left alone to contact customers via messaging. This is the second issue I have had with Tim so it needs to be documented . His communication lacks clarity and major structural, grammatical, and mechanical mistakes. This lead to parts being put on my car I did not ask for NUMEROUS TIMES!! I fear this may be ongoing with Tim so I encourage Tim maybe complete a training and/or have his management team shadow him to assist him. He made my experience today blatantly put, awful! He made me wait up at the dealership, 2/11/2026, an extra hour throwing off my schedule for the entirety of the day. I will make sure in the future Tim is NOT the advisor for my 2018 Hyundai Tucson.
Julie W.
5 out of 5
2/12/2026
She was very professional.
Michael W.
5 out of 5
2/12/2026
Tim was fast and professional, very good about communicating with me the status of my vehicle. A very good experience.
Rudolph J.
4 out of 5
2/12/2026
Service has greatly improved since I was there. Bravo
Adrian D.
5 out of 5
2/12/2026
Pleased with the advisor that assisted me today
Brian L.
2 out of 5
2/11/2026
My advisor Austin will not return my text and nobody ever gets back to me
Tammy S.
5 out of 5
2/11/2026
He was amazing
Brandon B.
5 out of 5
2/11/2026
Alex was great. Made Everything easy.
Thiago V.
4 out of 5
2/11/2026
This is by far the best dealership in St Louis. Before my first in December I was ready to NEVER buy a Hyundai again... You guys changed my mind, your team is very good and serious about customer service. Congrats.
Teresa W.
5 out of 5
2/11/2026
ACACIA is always plesant and helpful. Very much appreciated.
Jeannine R.
5 out of 5
2/11/2026
Her service was amazing and I am completely satisfied with my experience.
Kelly B.
4 out of 5
2/11/2026
Tim McCarthy is the reason I stay with Suntrup. Tim truly cares about his customers and ensures all service needs are made. He goes above and beyond. I’ve seen him in action every time I drop off or pick up my vehicle! Treat him well. You’ve got a great employee!

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