Suntrup Hyundai Auto Repair Service

Service was great. Wait time was good.

The recall we came in for was not performed. We made the appointment for oil change and lock cylinder protector. I called back and never got a response.

Tim was very helpful, great service advisor.

Good

Acacia was great! I will be happy to work with her in the future should the need arise.

Work was done quickly. Very satisfied

Tim always goes the extra mile to explain everything and takes the time to answer any questions you might have.

Tim is someone I trust totally. He has my complete confidence in your service department. Tim brings that confidence. He listens and makes me feel at easy all the time. Great person and glad I get to know And work with him. Thank you Mr. Tim.

Tim is superb at providing timely and excellent service.

Very nice experience!

Approximately two weeks ago, I brought my vehicle in for brake service, which cost approximately $600. Prior to this service, my vehicle was not making any squealing or unusual noises. Immediately after picking up my vehicle, I began noticing a squealing sound. Initially, I assumed this may have been normal with new brake components. However, the noise persisted. Due to a recent death in my family, I was unable to return immediately, but I did contact the dealership to report the issue and scheduled a follow-up appointment. At that visit, I was informed there was “tire shine on the rotors” and that I would be charged for cleaning them. I want to clearly state that I had not taken my vehicle to a car wash or applied any products to the tires or wheels since picking it up from service. Therefore, I question how such contamination would have occurred after leaving your facility. Additionally, I was informed that the noise may be related to the struts, yet I was told your dealership is no longer Genesis certified and could not address that concern. I was advised to seek service elsewhere and to address it before reaching 60,000 miles.

Alex did okay, however my car is still never fixed every single time I go in there. I have now been told to go to another dealership for a second opinion. I am never buying another Hyundai again after this experience.

Tim is always on point! The true definition of customer service!

I love working with her! Thank you for great customer service and always working with me!

Thank you! I’m so happy to being a customer of Hyundai Suntrup South location, they are amazing people. Dealership and service people, they are all great people!

Have always been pleased with the assistance I receive from Tim.

Tim went above and beyond to resolve my issue, and I couldn't be more pleased with his exceptionally high level of customer service

Excellent customer service. The service department went above and beyond to help me with my car.

Tim was very helpful and went above and beyond for me. Thanks, Tim!

Perfect service