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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1084 reviews 59%
4 star 447 reviews 24%
3 star 38 reviews 2%
2 star 134 reviews 7%
1 star 136 reviews 7%
Review Us
Danny B.
1 out of 5
5/5/2026
I didn’t come for a run down on repairs I should get. Just recalls which weren’t even that important to me. In addition, the service man I n spoke with on the phone should have changed my appointment to waiting for the work instead of dropping the car off which from the argument I had with Kayley clearly wasn’t done. Otherwise I didn’t mind waiting 3 hours but it was beginning to feel like it might be longer. When I asked how much longer I was told she didn’t know. I said to stop the recalls wherever they were at and Kayley told me it didn’t work that way. I signed papers for all the recalls. It appears to me that service personnel are told to get as much work/sales as possible. While sitting in the waiting area I overheard work being agreed to that I personally wouldn’t have accepted but of course I live in a different world.
Jimmie G.
5 out of 5
5/5/2026
Excellent customer service. Tim is a true professional.
Joann F.
5 out of 5
5/5/2026
Alex was professional and kept me updated. He also worked w my service completion timelines. And an aside, I also REALLY appreciated the shuttle service. Both drivers were professional and contributed to making this a great experience overall.
Donald C.
5 out of 5
5/5/2026
Tim was very helpful and patient with me and he explained everything I needed to know about my car.
Frank O.
5 out of 5
5/4/2026
Alex has always been a great guy. His character and communication skills is top notch. Keep it up brother.- Frank
Gerald P.
5 out of 5
5/2/2026
Work was successfully completed. I was updated on progress.
Jacqueline S.
5 out of 5
5/2/2026
We always trust Tim to provide us the most reliable service.
Zachery D.
5 out of 5
5/2/2026
Very nice, quick responses, and got the job done.
Andrew K.
5 out of 5
5/1/2026
Fantastic experience.
Rhyanna B.
5 out of 5
5/1/2026
I really appreciated all of the communication through my service. All communication was very pleasant and helpful.
Katrina O.
5 out of 5
5/1/2026
He was very nice and listened to all the things I said I wanted and made sure the job was done in a timely manner
John T.
5 out of 5
5/1/2026
Fast and efficient service. Great communication.
Dennis G.
5 out of 5
4/30/2026
Tim is simply an outstanding. He goes so far above what is required to make sure that your vehicle service at Suntrup Hyundai exceeds your expectations. Tim’s attention to all the details of your service visit is one of the primary reasons why I continue to have both my Santa Fe and Tucson serviced only at Suntrup.
Jeremy S.
4 out of 5
4/30/2026
Tim is a fantastic employee. While my latest visits haven’t been gentle on the pocket book, which leads to my own frustration, Tim is fantastic at explaining what’s going on, what has been found, what my options are, and he does it in such a warm, but professional manner. He’s truly an asset at Suntrup Hyundai, and I’m grateful whenever I need car care, that he’s my point of contact about my vehicle. I trust him completely.
Donita B.
5 out of 5
4/30/2026
Thanks everyone! Great work.
John S.
5 out of 5
4/30/2026
Tim is great. Always a pleasure to do business with Tim.
Jim M.
5 out of 5
4/30/2026
Tim and Jacob did a terrific job. Well done!
John G.
5 out of 5
4/30/2026
Tim was great to work with
Jeffrey B.
5 out of 5
4/29/2026
Tim was fantastic. Kept me informed and updated. Explained repairs and invoice clearly
Emma O.
4 out of 5
4/29/2026
Tim is an awesome person. I would recommend Tim to anybody to work on his their car. He is very helpful and told me everything that was wrong with my car and I really appreciated it. I don’t think you would find a better I don’t think you would find another person as good as Tim to work for you to send it

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