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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1084 reviews 59%
4 star 447 reviews 24%
3 star 38 reviews 2%
2 star 134 reviews 7%
1 star 136 reviews 7%
Review Us
Scott T.
5 out of 5
5/7/2026
I appreciate Alex’s commitment to getting our car taken care of and staying in touch throughout the process. You could make his job easier by engaging more body shops to work through back long of paint necessities. He did the best with his options for sure. Thanks for your help, Alex!
Carla O.
1 out of 5
5/7/2026
Purchased a new car with a paint issue took 5 weeks to get my car back in to get the paint fixed at which time I was told that they had an appointment with the body shop I took it in on a Wednesday on Monday had been done yet finally on Tuesday they did the work and I got it back on Wednesday meanwhile I had an economy card to drive which my handicapped brother could not use I was not happy that my car sat there for 4 days while they did nothing and I could have been driving it. Overall the car came out nice the paint problem is fixed and the problem was resolved but with but not without issues. I also called and left messages numerous times never got called back had to go to the dealership twice to see the status of my car in my opinion that's not customer service
Howard L.
4 out of 5
5/7/2026
Kaylee was very helpful and answered all my questions politely. My only problem was trying to reach the service Dept. I am old school and not good with all the computer way of interacting with people. I am a face - to - face person or actually speaking to a person. I do not carry my phone around and look at it constantly, so it is frustrating for me at times. This is not a reflection on the service to my car. This is a reflection of the difficulty reaching you on your phone system. Also you should update the phone number on your Map listing on the GPS app. It says the phone is not valid.
Kathleen H.
5 out of 5
5/7/2026
Tim is great and always provides exceptional service on our vehicles. He is friendly and polite and goes above and beyond with communications and making sure everything is done correctly and promptly.
Jennifer B.
5 out of 5
5/7/2026
Thanks to the team Very much appreciated all the help
Cathy A.
5 out of 5
5/7/2026
Acacia was great, they let me know what was going on with my car and answered our questions
Kim P.
4 out of 5
5/7/2026
Tim is the friendliest and my favorite choice when bringing my car in fo service. Always request him!
Gary M.
4 out of 5
5/7/2026
If I don't reply to the survey, it isn't because service was bad. I just don't like follow up surveys. Acacia did a fine job.
Kim A.
5 out of 5
5/7/2026
Great service. He even corrected a recall on the front seat belts, that we didn’t know anything about. He kept me appraised of how everything was going, and was very friendly
Christine V.
3 out of 5
5/7/2026
The reason we have gotten multiple cars from you is because of Tim McCarthy
Otis S.
5 out of 5
5/6/2026
Completely satisfied with my service as always
Matthew M.
3 out of 5
5/6/2026
Service department did a great job determining what was causing the error codes on my ioniq 5. Hopefully the sales department remembers to remove the GPS tracking devices prior to selling future ioniq vehicles.
Donna A.
5 out of 5
5/6/2026
Very kind and helpful
William C.
5 out of 5
5/6/2026
Angela was professional and handled that part of the service experience perfectly.
Amber K.
5 out of 5
5/6/2026
Kayley was awesome as always! She is so helpful and even remembered that my horn was still under warranty- she is such an asset to your service department.
Tyler Z.
4 out of 5
5/6/2026
Everything was seamless as always! Will be back
Jacob F.
5 out of 5
5/6/2026
They're able to help out suntrup Kia, by squeezing me in at the end of the day to Make sure that everything worked out for me. I appreciate all of you
Gary E.
5 out of 5
5/6/2026
Tim is always the best
Jerryami S.
1 out of 5
5/6/2026
The deceptive pricing needs to stop if they see an oil change is $79. It needs to be $79 and that’s it. Nothing on top of that no shop fee fees that should be included in the price told otherwise that’s not the price of an oil change. I don’t like that but I can go up the street to Valvoline and they do the exact same service you guys do and I can get it for 2/3 of the cost.
Jeffrey E.
5 out of 5
5/5/2026
I enjoy working with Tim. He is courteous and always helpful with answering my questions.

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