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Real Reviews From Verified Customers

Service Center Review Summary

5 star 955 reviews 59%
4 star 386 reviews 24%
3 star 34 reviews 2%
2 star 120 reviews 7%
1 star 123 reviews 8%
Review Us
Thomas T.
2 out of 5
3/18/2026
ReU ally don't wants to know.Not my fault
Dasrat S.
5 out of 5
3/18/2026
Good
Gregory G.
4 out of 5
3/18/2026
Acacia is the best.
Frank F.
5 out of 5
3/18/2026
Alex was great. Friendly and efficient.
Siena C.
5 out of 5
3/18/2026
Tim is extremely helpful & knowledgeable and able to explain thoroughly what the car issues are. He’s a really nice guy too. And tell him I said so.
Kim A.
5 out of 5
3/17/2026
Teresa was outstanding. We seriously appreciate the help she provided. Teresa is a great asset to your company
Ann G.
5 out of 5
3/17/2026
Tim was very thorough in his explanation on my Palisade’s service recalls. He was also very courteous and that goes a long way in my books! Thanks Tim for a job well done!
Brenda B.
5 out of 5
3/17/2026
All I can say is the reps are doing a great job. Friendly and professional and want to make sure everyone is satisfied
Michael D.
5 out of 5
3/14/2026
I appreciate keeping me updated
Ryan P.
1 out of 5
3/14/2026
Total time for initial contact to full repair was over 48 hours for a tire repair. This is an unacceptable amount of time for a simple repair
Theresa V.
1 out of 5
3/14/2026
Our technician, Alex, did a fine job. We brought my vehicle in for a broken sun roof mechanism, which we knew ahead of time. This was verified by the evaluation. We were then charged $200(!) to be told what we already knew (not towards the repair). We understand that there will be a fee - $50 would be appropriate, $200 is outrageous.
Azaan W.
4 out of 5
3/14/2026
My experience at Suntrup Hyundai South for my recent oil change was excellent from start to finish. The service team was professional, efficient, and made the entire process smooth and stress-free. From the moment I arrived, they were welcoming and attentive, making sure my vehicle was checked in quickly and that I understood exactly what service was being done. The oil change itself was completed in a timely manner, and I appreciated how carefully they handled my car and kept me updated while I waited. What really stood out to me was the extra level of care they showed—especially the complimentary car wash at the end of the service. It was a small but thoughtful touch that made a big difference, and it was great to leave not only knowing my vehicle was running well but also looking freshly cleaned. Experiences like this are why I value good customer service, and the team truly made me feel like my time and my vehicle mattered. I left feeling very satisfied with the quality of service and grateful for the professionalism and courtesy shown throughout my visit. I appreciate the service.
Ashley S.
5 out of 5
3/13/2026
Everything was great
Mary H.
5 out of 5
3/13/2026
Alex was absolutely amazing to work with! Very thorough and informative!
Catherine L.
1 out of 5
3/13/2026
Teresa Declue was wonderful! My issue is that the heater problem with my car was not resolved and I was told that it's functioning as it was designed to. I'm assuming that it's designed to not warm up my car in the winter and I'm not satisfied with that.
Don A.
4 out of 5
3/13/2026
I have known Tim for quite a while and he has ALWAYS done me right. I only know 3 men of integrity. Tim is one of those men!!!
Tracie P.
2 out of 5
3/13/2026
The repair was done, but communication could have been better. When I picked up my car after the bumper replacement, the inner fender liner was missing and they hadn’t noticed until I pointed it out. I’m glad I checked before leaving. It also took about a month to order and install the new one, and I had to follow up several times by call and text for updates. but they made sure everything was taken care of in the end. I appreciate the effort to get it fixed and the final result looks great.
Ember J.
5 out of 5
3/13/2026
Always a pleasure doing business with Tim.
Marlene W.
4 out of 5
3/13/2026
The service dept provided excellent service Within a day isue with suv was resolved.
Janelle D.
5 out of 5
3/13/2026
Angela was personable,, communicative, friendly and knowledgeable. I will definitely as for her to be my service advisor in the future!

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