Tim McCarthy is reliable and upfront with services needed and costs. He takes time to explain the service needed and answers any questions !
I was called by the service department telling me my car was due for an oil change. I made an appointment for 330 and my oil change and tire rotation was not completed until 615 pm. I was told it was because they did not have the oil filter for my Genesis G80. I was given a 15% discount and service was completed well. Service needs to ensure that parts are in stock for daily service appointments.
Thanks for everything you is the great caring customer
He steps up to plate and you excellent first class service . Always a five star experience
Tim McCarthy is the best,I like the way he took care of me and my vehicle! Very professional,a great asset in my opinion. I always look forward to talking to Tim for service of my vehicle. Thanks Tim!
World class service from Tim McCarthy
Alex is amazing!!! I can’t speak highly enough of his care, professionalism, attention to detail!! He is truly an amazing person to work with! And I know he will be honest and take care of all my car worries!
You did not keep my appointment time and kept giving me the run around about why. You overcharged for a routine service. You were a bit rude and unhelpful.
Dropped off my G80 for a pre inspection service prior to an extended warranty purchase. Katie was superb in her explanation and execution of my contract. My interface with your service specialist Tim McCarthy was also exceptional. What a treat to work with someone so caring and dedicated to his trade and his focus on me, the customer.
Looking forward to my future with the Genesis team.
Michael K
Acacia gave me an excellent customer service every time I have been there. She is wonderful and amazing person!
This was my first experience with servicing this vehicle. The customer service was great at the dealership.
I have always had a great experience
Tim was incredible. He was fully transparent through the whole process and had my best interest in mind. 5 star service
The service department did an amazing job. Very friendly. High communication. Very accommodating.
Alex and the service director understood and took care of me. I appreciate their listening and concern along with ways to resolve the issue
Don't bother contacting me. I am no longer a suntrup Hyundai customer. I'm done with your poor service and unhelpful employees. I'll be taking my business elsewhere
Tim is always amazing! So helpful, knowledgeable and goes above and beyond! Especially grateful for him today when we were in a pinch!
Always a pleasant experience with all employees and departments at
SUNTRUP Hyundai
I was told service would reset a message I keep receiving regarding maintenance due. I was told apparently it’s set for 5,000 miles instead of 8,000 miles. Not only is my car still saying maintenance is due but also my Bluelink. Yesterday the only service done was my emissions test because no other maintenance is due.
Also when I set up the appointment I said I was bringing my car in for a recall. When I went to the cashier she said the part wasn’t in. I thought since I planned ahead the part would have been ordered.
So I am disappointed in the communication.
Acacia was knowledgeable and her customer service was excellent. Thank you!
I was disappointed to find out that one thing I wanted checked was deemed to be "previously fixed to specs from Hyundai and was not verified in a test drive" and I was not informed of this until I showed up to pay the bill. I would have been happy to go on a test drive to point out the noise.
The other thing I noticed is that all four tires were overinflated. The sticker on the door indicates proper inflation is 34 PSI when cold, my tires are now all at 44 PSI.
Outside of this, the rest of the service went well. I was glad that they identified a recall that needed to be performed and took care of it while the car was in.
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