My check engine light was not on when I dropped it off but was on when I picked it up
Angela was helpful and efficient
Tim was very helpful in getting my car back to me promptly after an issue (under warranty) arises after my initial service! Much appreciated!
Thank you
That's fine. Alex is knowledgeable and always ready to assist.
Problem is still not fixed after almost a year. The parking brake is too tight and still does not stop car from rolling back. Also the day I picked up my car there was a break burnt smell. I spent a lot of money for new rear brakes, calipers, rotors and parking brake assembly at Suntrup.This is the 4th time at Suntrup for this recurring problem. Each time I am told it is fixed.I have not received satisfaction and the car is unsafe parked on a slight incline.
I want to elevate this to the service manager for a formal complaint. I will be contacting Suntrup to schedule a meeting.
Mike Z
Despite bringing it in and nothing done I found out that if I raise the seat to a comfortable level it no longer sees me so I experimented and now sit much further back and much lower than desired but I fit and it sees me. That said if I can see the camera why cannot it see me?
Tim in service was excellent in helping me and keeping me informed. As always service department outstanding.
I need to know when my car will be scheduled for the warranty work on the paint chipping. Please call me or my husband Brad Williams-Elsa W
Fixed in a timely manner.
Alex is attentive and knowledgeable. He is a great asset to Suntrup.
Tim McCarthy allows takes care of all our needs. I came in for a recall and everything was fine until we went out to the front lot to pickup our 2020 Santa Fe. The plug that runs from my trailer hitch to trailer for lights was hanging down and not plugged into my trailer hitch brake light cap, so I had to kneel down to plug it in and make sure my extra brake light worked. The pins on both connections were end a little to the side so I bent them straight…hopefully everything is alright with the plug.
Had very timely, very good service in and out for as long as they said on this recall. I am very happy with the service and the time it took to perform it.
No Thank you allfor getting it done ????
To correct 3 recalls you should have had the parts on hand when I brought the car into the shop, instead it took 9 days to get my car back. You did give me a rental so the warranty convenience was moderate at worst but shows poor planning on your part.
Thank you
There was a breakdown in communication regarding the timing of my service. When I scheduled the appointment, I was under the impression that service would be complete by EOD same day, but in actuality the car needed to be left overnight. It was never explicitly stated to me that the car would need to be left overnight until it had been at the dealership for over 5 hours, and after I followed up. There were three opportunities for Suntrup to make this clear, but failed to do so all three times: When I booked the appointment, when I checked in, and when I received the follow up text after check in. In fact, the follow up text stated “We will be following up shortly with an update regarding your MultiPoint Inspection results” which further implied that work was soon to be underway, but work wasn’t even going to begin until the following day. Granted, I could have asked earlier on in the process for precise clarification regarding the timing of the service, but that’s putting the **** on then customer when clearly laying out timeline expectations should be a routine part of the business’s customer service. I was not able to leave the car overnight and wound up wasting a day with zero services performed on the car. I’ve been coming to Suntrup for 6 years, but after this experience, I’ll be going elsewhere for all future car related services or purchases. There’s no need to follow up as I won’t be coming back. Thanks.
Tim McCarthy is the best. He provides excellent customer service each and every time I bring my car to Suntrup.
Tim was very hands on he explained everything that they were going to do with my vehicle, Tim is very professional
Alex always treats you like family! Keeps me updated throughout the visit! Always has a big smile for you!!
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