Suntrup Hyundai Auto Repair Service

3hr for a routine oil change and tire rotation. During scheduling was told it would be no more than 2hr.

Acacia, Tim, and Alex were great! The whole crew is always helpful and knowledgeable.

Love my suntruo

Tim is fast, friendly and professional. A+

Tim McCarthy is great. We have been trying to figure out why my brake bulbs always burn out. Just very strange and we are eliminating, how to fix the problem. Tim is very knowledgeable. I am very pleased to deal with Tim as my service advisor.

Tim McCarthy always does a great job taking care of my cars. As long as Tim works there, I would never go to another service manager.

Very friendly and helpful attitude.

My car was left unlocked all weekend while it was in your lot.

The vehicle went completely dead for no reason. Upon getting it started, my husband took it for a drive after having it running in the driveway for a bit. The vehicle started shifting sporadic and reving high. The vehicle also would not go into reverse. I got a text message saying nothing was wrong with it and to come pick it up 45 min prior to close, we live in Illinois. We did not understand how nothing could be wrong with the vehicle given the issues that we had. We should not have theses issues at all given that it is still rather new. I texted back asking for a call, no call was given. We also made several calls and left messages with the service department. None were answered or returned. There should be better communication than a simple text message when our 2024 will not shift properly or go into gear. This experience is unacceptable. According to the check in report and the mileage on my hyundai app, the car was driven 1 mile in the time it has been at your shop. I frequently drive this car for work due to the high gas prices and this one getting better gas mileage than our other vehicle. I require a reliable vehicle given the neighborhoods that I travel for work and cannot be stuck with no reverse. The problem needs to be found , fixed and we need to be provided with a car while this is happening. We have since researched this and found that the problems we have experienced with the car are a know issue. Please resolve this. A call to my husband on how this will be resolved will be appreciated since I will be working tomorrow and may not be available. ****-****-xxxx

Terrible

I can trust Tim.

Tim is behind an amazing advisor always very insightful and looking out for the customer. He is to the point and very trustworthy!

Tim and the service team were excellent.

Theresa coordinated with Tim M. (my usual service tech) and did a great job!

Theresa was very helpful in every conceivable way.

Angela was very pleasant and accommodating and clear with communication.

Gracias buen trabajo son muy profesionales

I am completely dissatisfied. I feel like a number here. For the past five or six visits I like to worry, I have felt unhappy with this service department. My vehicle spends too much time there beyond what has been promised,and there is a lack of communication.

Angela & every person at Suntrup was polite & professional. My vehicle was completed in a timely manner, I was given the full report on the free inspection & my vehicle was cleaned when I picked it up! I couldn’t be happier about the service at Suntrup. 5 out of 5 stars.

Service was fast and service writer was courteous