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Real Reviews From Verified Customers

Service Center Review Summary

5 star 955 reviews 59%
4 star 385 reviews 24%
3 star 34 reviews 2%
2 star 120 reviews 7%
1 star 123 reviews 8%
Review Us
Samantha Y.
5 out of 5
4/14/2026
Job well done by all involved. I appreciate the prompt updates and responses from the team. Thanks
Tanya P.
4 out of 5
4/12/2026
I was very satisfied with Tim's assistance and helping us get our car fixed asap.
Donna F.
2 out of 5
4/11/2026
Angela was great. Very professional and nice. This issue I have is my 3rd row left seat will not fold down. The other 3rd and 2nd seats are working fine.
Patrick B.
4 out of 5
4/11/2026
I appreciated Suntrup for allowing me to useca non oem part. Using it and the 15% coupon saved me a700 dollars. Thank you.
Megan H.
5 out of 5
4/11/2026
She was great!
Crystal W.
5 out of 5
4/11/2026
Unmatched customer service . Great experience. Austin is an amazing asset to your company. Job well done
Kathleen S.
5 out of 5
4/11/2026
Alex and Tim in the Service Department were very informative and kept me updated.
Marlene W.
5 out of 5
4/11/2026
Very pleased with excellent service I received.
Kelly R.
2 out of 5
4/11/2026
Angela did a wonderful job, got me taken care of and out quick. The downfall was the porters...both had headphones/ ear buds in and I had to repeat myself twice so they could understand what I was saying, uniforms might be nice because neither was dressed professionally. Lastly, as I was getting ready to leave a different porter blocked me in and was annoyed that he had to move so I could get out.
George D.
5 out of 5
4/10/2026
Out of 5 Stars Acacia was 5+. Fantastic as always!
Laura H.
4 out of 5
4/10/2026
Tim is amazing. We trust him completely. We wouldn’t go anywhere else.
Larry W.
4 out of 5
4/10/2026
Tim did an exceptional job of keeping me in the loop about what they were doing in troubleshooting my new vehicle. Having my new vehicle with about 4700 miles on it towed to a dealership was not an enjoyable experience. We had to rent a vehicle to get home to Iowa where we live. Tim did an exceptional job of guiding us through this whole process and assuring us that he would take care of us. He’s a good man and he’s sincere and caring. Larry W
Sharon K.
5 out of 5
4/10/2026
Austin work very hard he a awesome person
Helen A.
5 out of 5
4/10/2026
My service rep was very sweet and helpful
Leslie S.
2 out of 5
4/10/2026
I have no problem with the service provided. However, I thought nearly $400 to replace four spark plugs was excessive. I will not likely bring my car back to Suntrup for service.
Edward I.
5 out of 5
4/10/2026
Helpful, fast and professional
Caroline E.
1 out of 5
4/10/2026
The problem started in the parts department and unfortunately Alex did not double check when I asked him too. Unfortunately that was because another service agent told him it was the right part. It was not. From my first phone call to multiple follow ups I stated I wanted a 1 1/4 inch tow receiver. They still ordered a two inch and installed it. In the upside Alex honored the Hyundai internet hitch purchase with install price. This was because no one advised me of the install cost. Alex was not the problem. It was the parties prior to the him.
Ian H.
5 out of 5
4/10/2026
Thank you so much Acacia and Suntrup. We love working with you. Truly, we love bringing our vehicle here, and will continue to do so even from Atlanta, Georgia, because of the customer service you provide. Thank you so much! Ian & Liz
David K.
5 out of 5
4/9/2026
A job well. Extraordinary human relationship. skills displayed by Alex .
Adrianne C.
5 out of 5
4/9/2026
Austin was very helpful.

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