It’s fine. Forced choice between completely satisfied yes or no is a bit of stretch. Would have liked a run down of the inspection upon pick up and instead I had to clarify and press for it.
Problem was resolved quickly.
I was completely satisfied with all the help Geovanni assisted me with my 2020 Kia soul. He went that extra mile to resolved the isssue and he is very mindful and thoughtful of the situation
Welcomingthe minute I walked in the door. Exceptional service.
Eric was so professional and clear with communication while describing the jobs needed for our car. We appreciated his service help greatly!
Flaco was competent and thoughtful of customer needs.
Abby was friendly and welcoming.
My service experience was with Eric Martinez. He was absolutely wonderful. Got my car in quickly and kept me aware of the progress and timeline. He communicated very clearly and always had a smile on his face. I have had him a few times and he is a great asset as an employee. Great Customer service he provides. Thank you for employing him at Kia. Robert and Christine Kampf
Great service with a smile, she answered all my questions I left very satisfied if I could rate her on scale 1 to 10 definitely a 10. Great job Abby!!
Thank you so much for helping me with my vehicle.
Once again Flaco was very helpful and knowledgeable about the services done to my vehicle.
Great customer service. Good follow thru
Eric is an exceptional face for Kia service. My husband and I have been fully happy with our 3 Kia’s and will purchase at least one more. The service on all has been absolutely like no other dealership service.
Thank you for attracting and retaining key talent along with selling and standing beside such a reliable brand.
Diana was fast with helping me as soon as I walked in the doors. She was personable and friendly as can be. Looking forward to next visit
The service representative that was helping me was great. The only comment I’ll make, which I thought was odd, is that based on the inspection they recommended that I replaced my front windshield wipers. However, I just put brand new ones on in January, so I don’t know how they would need to be replaced already especially since the car is garaged 100% of the time when it’s not being driven.
Followed up on customer concerns. Courtesy in conversation and quick call back communications.
Well done. Thank you.
Abilene was delightful to work with today
abeline was nice and took great care of me!
Eric was extremely helpful in making sure my service experience was seamless and overall great. He answered all questions I had, ensured I was up to date on all recommendations for my vehicle, and helped schedule transportation to/from the dealership. 10/10 customer service!
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