Abeline was super nice & welcoming!
Unfortunately the mechanical service isn’t as good as the customer service. I have taken my kia vehicle in for a check engine light issue and after three attempts it hasn’t been resolved. The mechanics are either incompetent or not trained correctly. It has been very disappointing after spending about $2,300.
You guys did a great job.
And thank you for washing the vehicle.
Excellent service, very polite ????
Excellent service and help!
Flaco always provides superb customer service!
I was out running errands when my car just stalled and died on me 3 separate times within a 10 minute period. I managed to get over to the dealership and Diana was the one who helped me. Although I didn't obviously have an appointment, she took care of me, took down all the information and was honest that my car would have to stay overnight due to bringing it in late in the day. Very nice and courteous. The next day, she let me know that the cause was the fuel pump, and that it was covered under warranty, which made me happy. It was also suggested that I needed new spark plugs. She said my car would be worked on that day and would be ready the next day. Diana called me the next morning and said my car was ready and offered me a Lyft to the dealership. Once I arrived. Diana was the one who checked me out. She was so very nice and friendly and upfront about everything.
Geovanni provided good customer service by being kind, offering a free car wash and providing complimentary transportation to and from the dealership while my car was worked on. Also, when l noticed my vehicle wasn't working properly after the work was done, Geovanni referred me to the Service manager who quickly resolved the issue with my car.
Diana was amazing and was sure to prioritize my needs. After my car failed an inspection she prioritized the repair and made sure to put me in a vehicle until the repair was made. Communication was prompt and direct.
????????10 geovanni aranda
She was extremely helpful
Staff is always friendly and explain everything they’re going to do with your vehicle. The free wash is always appreciated.
Started with a different advisor. Neither of them gave me a call the 10 days my car was in there. I called over 5 times to get updates. When I asked about the issue, lack of a substantial response. They could not provide any isn’t into how the issue arose. Seems like everyone is passing the blame off to the next person. This is the second time I’ve had significant work on my brand new vehicle. I feel that the changes have made it worse but no recourse to resolve. Don’t feel like the employees take the time or want to hear out the customer.
Excellent custom service—friendly and helpful.
My advisor took the utmost care when it came to my car. From the write up to the delivery, she made sure I was taken care of every step of the way.
Very nice and professional despite the clearly busy day!
Great service! Thanks, Flaco!
Eric is an Excellent guy!
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