I appreciated Geovanni’s professionalism and courtesy. He found the problem quickly and got it resolved. He’s a credit to the service department.
Excellent Customer Service.
Somebody stole my cup holder coaster. I know because I saw it that morning and I’m the only who uses my car and I don’t drink in my car so there’s no other rational reason it would ever come out of the cupholder. It couldn’t have popped out by accident and as I said I know the people who have been in the car with me, because they live with me, so it’d be pretty idiotic of them to try and take it. Another thing, I was told my car would get washed, I got the keys and the car was definitely not washed, it still had bird poop and dust on it. Lastly, I have a speaker system setup in my car and a knob near my parking break is in charge of the bass. I understand they probably detached it in order to update my system, but at the very least they could’ve screwed it back into place. I went to adjust the volume and realized it was just dangling out of place. So aside from the update and oil change my car came back in worst shape than before. I was going to make a deal about all this at the dealership, but I thought it’d be better if this got out through so hopefully other employees and employers can see the big stink job that happened today. If you wanna make things right you have my number on file.
Friendly and pleasant-helpful
Very professional and courteous.
She made my experience easier and not time consuming at all. Very professional, friendly, and made my decision making a great coordinated experience.
Very patient and kind. Great service.
Picked car up Friday night after being told it simply needed an update for the computer system. Saturday morning the same issue we took the car in for came back. Taking car back today hoping they can actually fix it this time. We have been been co.plaining about the same issue for over a year.
Eric was great. Kept great communication with us about the status of our vehicle, and was friendly throughout.
Abby in the service department is top tier, her customer service was excellent. You made this a great experience.
Excellent customer service!
I have had 4 cars that I have owned from other dealerships. I must say Kia was the best customer service of them all. I rank this dealership 10+
Flaco was very professional and talked to and worked with my needs. All positive.
No one has said how long to get my part and when to make appt
My experience with the service was fantastic Giovanni kept me updated promptly. He was very courteous explained everything that the service provided explained potential future issues that I might need to take care of. Giovanni kept me updated with the progress throughout the day.
It was inconvenient to not have my car for 1 1/2 weeks but they gave me a loaner. They made the difference so I could continue my work
Social