Flaco was great! Just walked in hoping to schedule for a recall and told me they could get me worked in same day. Offered me a ride and kept great communication. Will be coming back again. Thanks again Flaco!
Marvin and I are very pleased with the staff in the Service Dept
Giovanni was professional and efficient in making sure I understood the service I was receiving. Was in and out in good time. Rate 10/10 in all categories.
Best,
Mary Beth Perez
The employee washed my car before I left and I Really Appreciate it, because I can not get the same clean when I hand wash my auto, or even at a car wash. I had a Recall or Repair for anti- theft that was FREE, I was treated nice and kind, even with me not making any payment. I have always enjoyed future kia of Clovis and I will be back if I get any more Recalls or win the Lottery, then I could buy a New car ! ????????????
She was kind and courteous, noticed that I was in need of an oil change soon and ask if I would like the oil changed also during this appointment, which was for a software update.
Geo took good care of us.
Every time I come in for service, there is zero communication/updates about my vehicle. I had problems with parts coming loose 2 weeks after a service, and had to bring it back multiple times to get it resolved. I’ve requested to talk with the manager multiple times and get told that they are busy everytime. I have yet to talk to them. I am so disappointed with the service I receive with how expensive it is. Flacco has been the best service person I’ve worked with so far but his communication is terrible. I suspect my car had been in an accident with the previous owner and not reported to car fax, yet it was sold to be from this dealer as certified pre owned. The front grill/hood is off and nothing is being done about it.This should never pass any inspection that is supposedly done after every service. I will be getting a new car so I don’t have to deal with his headache anymore. I do not recommend and will never own a Kia ever again based on the last 2.5 years I’ve dealt with this BS
Every time I get my car serviced with Flacco, he always remembers me as well as tells me a good estimate of how long the wait would be. Will only work with him Flaco.
Diana was excellent !! Professional and courteous !! No complaints here !!
Thank you for the quick work
Excellent service received
Thank you
Great service. Looking forward to going back for next service. Thank You.
Flavor was great to work with!
We appreciate attention to detail and trust your professional service to keeping us on the road safely.
Geo was great, he went above expectations to resolve our issue.
Abeline was very nice and explained everything clearly.
Mrs Gamez , was such a great customer service expert for the Kia service dept in Clovis, her attitude and attention to detail was professional and expertise top notch. She made sure all my car issues were covered and taken care of. I was also in meetings on my phone while waiting for my car to be finished and when I came out she was actually on her way to find me to get me on my way for the day. That’s great attention to detail of customer service. Keep up the great work.
While the car appears to be working without any issues at this time. I shouldn't have had to bring it back, nor so I have had to complain about the issue for over a year and not have it addressed until now. I am in the field of repair work under warranty and I would have never returned to a unit this many times for the same complaint while dismalissing the complaint. I am glad the issue appears to be resolved at this time, but that doesn't change the timeline of events.
That being said, I will still use Future Kia over any other dealership in my area for my car.
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