Excellent service, very knowledgeable and friendly advisor.
Erick, Rio, and Rouben are amazing! They’re all so friendly, proactive, and kept in touch regularly. I really appreciate all the time and effort they invested to make sure I was well taken care of. :) Great team!
Jacob was very friendly and professional. Excellent service!
He did a great job from start to finish. He was very welcoming and kind and explained things so well to me. I would want to go back to Rouben.
7/10 (Fair) My wife dropped off the car (~7:45 am) and stayed at the dealership for the entirety of the service. The service (tire rotation) was done at the time estimated (~9:15 am). The service attendant greeted her and was friendly and answered her questions.
Upon dropping off the car, we received a text that provided an electronic report of the service and video showing the car at the time it arrived for the service. I liked receiving these and reviewing them since I was not there to see everything.
She was offered a complimentary wash. The car wash cleaned most of the dirt and stains off the car (there were some small spots left uncleaned on the passenger side of the car). Overall, we are very pleased with the car wash because the last time we came and were offered a complimentary wash, the car did not look like it was washed at all.
After the service ended, we received a copy of the invoice. We came in for a tire rotation. The invoice indicated that the car received the service and the cost of the service, both of which easy to identify.
We did not receive any information about the tire themselves (i.e., tread wear remaining, etc.), which was quite unfortunate.
Also, i received a text message about a multi-inspection report. I clicked on the link and it opened up a webpage. The webpage listed the issues the service tech found with the car, but there was no list or file to view. I'm not sure what this was about.
Overall, it was a pleasant experience. The service was done without hiccup and finished at the allotted time. The invoice/report was lacking pertinent information about the tires and there was mention of a multi-inspection report but none to be found.
Thanks Nezo for a professional and efficient as well as curtious service.
Nezo was excellent in every aspect, did a tremendous job of explaining a couple of issues, and went above and beyond to make sure I was fully satisfied. Nezo represents Future Kia as well as anyone can. 5 stars without hesitation!
Rouben did a great job and had a smile while he was helping me!
Very satisfied AAA+ SERVICE
I asked to have my breaks checked. On the receipt it says nothing about my breaks being checked. The car sounds like something is wrong. It shakes when I turn it on now and it wasn’t reset and still says I need to get my car serviced
Both Eric and the mechanic,I don't remember his name other than he was the head mechanic, did a phenomenal job. I appreciate the both of them.
took care of problem, set up a loaner car. Kept me informed.
I haven't wanted to take my kia into to be serviced because of unusually long waiting periods (at least a 6 month wait previously) to get my car worked on when it has broken down. This time I was helped in less than 1/3 of the time I was told it would take to put in my new engine. Eric was helpful and very accommodating. Thank you
Rouben listened & scheduled my service & handled my vehicle recall with patience and kindness. I am 100% satisfied
There was a finding on the multi point inspection that I was told would be followed up on. Specifically the CV axle boot leak. My vehicle is under warranty. I was told by service advisor 1975 Eric Martinez that he would follow up with me and to take my vehicle home. I called same day and left a message with Kia service, and also called Erics service phone at ****-****-xxxx with no answer. My appointment was on 6/10. No follow up was done. Customer service called for a request for survey. I informed them the same and was told that they would forward my concern, which i have no confirmation of being completed. Please reach out at ****-****-xxxx kindly. You can also reach me at
This job has been pending for nearly 1.5 years, the follow up from Kia of Clovis is awful. This job finally happened due to my consistent follow up and numerous complaints. I was told parts arrived when they never did, took time off work and headed to the dealership only to find out I was lied too…3 times! Awful. I dealt with 5 different people all of whom the new person told me they no longer worked there? Insane experience. This last time I called yea I called again… my parts had been sitting there for 4 weeks - when I say I had to follow up constantly I’m not kidding. My car is finally fixed but should have never taken this long and costed me so much time off work, travel and day care. Next time I’m driving to Selma.
My car was completed quickly, I hardly had to wait.
I specifically asked the representative to make sure the reset was done for the service. My vehicle gave me warnings of service for at least a month. I called to confirm it wasn’t time to service because the sticker placed in my car had the correct mileage to service. Within 2 weeks of having my vehicle serviced the warning is back on. Was the service even done or was the reset not completed like I asked.
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