Pedersen Toyota Auto Repair Service

1. This was the third visit to get the antenna fixed. 2. The charge was more than estimate. 3. I had to wait 45 minutes after the car was ready before I got the text. 4. When I got the car, the dashboard clock didn’t work. 5. Somebody else’s keys were in my car. Fortunately a mechanic came by my house to get the keys and he reconnected the clock while he was there.

I made the appt for the 5000 mile oil change while on the road from Charleston, SC to Ft Collins. The person I spoke to was very helpful. She even “registered” my Highlander in your system in addition to my 4Runner ( I’m a long distance repeat customer). I was greeted by a person, who sported a nice wide mustache. He helped me with a problem bring up the map because I struggled finding you without it. I prefer the one in my 2020 4Runner much more, more intuitive and not cell phone dependent. This is my wife’s car. The service advisor was quick to check me in and the service was completed in less than the hour expected. On his advice I had someone in sales explain the map issue. He was very helpful explaining while showing me that I needed to listed on the car as the secondary driver. That helped a lot. In fact, I was able to make my way back home on the other side of town. I wish I remember everyone’s names but I’m sure it will not be difficult to determine who they are. Thanks again and kudos to those who assisted me.

**** did well trying to accommodate me picking up my car. He scheduled a uber. But before this I had called a couple of times requesting an update about the car. I left 2 messages with no call back or was on hold for at least 5 minutes for someone to answer and then put me back on hold. But I found it very frustrating that NO ONE knew if I had extended warranty. The communication was poor. I already have a hard time going to this dealership and this experience once again confirmed that I will not be purchasing further vehicles from there.

No thx

Very friendly service, but it took about 5 minutes for me to get someone’s attention to greet me. **** was very friendly when ultimately got to me but he seemed unaware that I’d been waiting for him because he then went and helped another customer who came in after me. My conversation took about 5 seconds so it was bit frustrating that my time didn’t seem to be valued. However, I appreciate that he is following through with the warranty repair and trust he and team will provide a timelier experience for me next time.

Tanner Reed has been incredibly helpful every time I have brought my vehicles in. I won't go anywhere else because I love the service here.

M. Johnson was a complete professional in helping me out with my old Fj Cruiser. I will be coming back as long as he is there !

I’ve had a hard time getting in touch with ****. If the service managers are too busy to return calls in a timely manner, then please hire more service managers.

Fast, efficient service.

Very professional and capable. I appreciated the courtesy of Steve and Tanner and the staff member who texted me the videos of the inspection. I love my 4Runner and value quality service. Thanks to everyone.

Love the videos!

I have had them work on both my pickup and my Camry recently and I was very pleased with their service, plus they also arranged a ride home for me and they picked me up when the work was completed Thank you.

Thank you, thank you! Kyle was excellent. The staff I had contact with were great. Professional, knowledgeable and very helpful

We absolutely love the service

Waited an hour and a half only to be told that a part needed to be ordered. They could’ve told us that after five minutes that’s lousy service.

T

I called and scheduled an oil change. I came to the appointment and discussed how last time I had a tire rotation and needed an oil change this time and how it would be covered under my maintenance package plan. After two hours I met with **** and the vehicle multi inspection report recommended an oil change. An oil change is what I made the appointment for and discussed with my advisor to have done and then waited two hours for it to be recommended!! **** said he could have me approve an oil change and it would take another 30 mins. I wanted the service of the oil change that I made the appointment for, showed up to the appointment for, and discussed having with the advisor. Two hours later it was only recommended that the service was done. It had not been in the two hours I was in the waiting room and would not have been done had I not discussed the report with my advisor and approved an oil change. An oils change I made an appointment for. I could have driven away thinking the service of an oil change I wanted, made an appointment for and discussed was completed and it wasn’t. This is very concerning and upsetting to me!

Ken was great, kept me informed and honest about time.

Friendly professional and efficient

Trevor was terrific!