Pedersen Toyota Auto Repair Service

Trevor was very helpful!

i am so glad

You had the vehicle ALL DAY the day of our appt, we had not results on the diagnostic until late in the day, and stated we would pick it up first thing the following day. AFTER calling to double check that it was done and were told that it was in the morning, showed up at 7:20a and were told that he didn’t have the ticket or the FOB so he didn’t think it was done, and that he couldn’t check us out because the service guys didn’t get there until 8a. Was asked to call right at 8a for the final determination on whether it was done or not, 8:15a came around and came back in, and he had the ticket but had not written it up to be checked out. All in all, did not get back to work in Wellington until 9am. Then had to come back with a tool that was left in our vehicle. Nobody seemed at all concerned or apologetic towards mine or my husbands time. Very frustrating. Seems you are over-booking appts or something because the last time I was also in for an appointment made oil change, I was there for almost half the day.

I trust Pedersen Toyota and have been pleased with all the work they have done on my Toyota 4Runner since I purchased it from Pedersen in 2011. I am very glad the Pedersen team continues to have a great repair, service and check-in team!

The expectation was set that my car would be available approximately 2 hours after dropping it off. My car wasn’t complete for 4 hours. In fairness, I was told the service department was busy and it has been taking longer.

As my first time there - I did not know how it worked. I love my car, and Bill told me what to expect. So I kept an eye on my phone but after getting there at 3:15 pm when it was very busy in the lounge. However, I wonder if I was forgotten because by 5:10 pm I still had not gotten an message and only I and a couple of other people were left and most in the lounge when I got there and the 10 or so people coming after me were gone. When I went to ask if things were done - I finally got the message on my phone

Tanner was friendly and communicative. I’ve been getting my Toyotas serviced at Pedersen for 17 years with mostly positive experiences. One thing I’ve noticed of late: The service manager will recommend a service based on mileage without knowing the recent service history of the vehicle. Being a somewhat knowledgeable automobile guy, I know to consult my own records or have the manager actually look up when a service was last performed. However, I don’t see your average “soccer mom” knowing to do this, and there’s real potential to spend big $ needlessly. My last two service managers recommended services that had recently been performed, and it was up to ME to know they were unnecessary. They totaled over $1k. Tanner is relatively new in his position? I think he is one of the better service managers I’ve had.

Bill was prompt & thorough. He explained the service to be performed & the cost. Vehicle was readyp when promised.

William was excellent. Very professional, knowledgeable. Great customer service.

I appreciated the prompt and attentive service I received. Kudos to Ken.

Charging 3% to use credit card is just bad business and greedy.

Ken was fine, although it took longer than usual so he gave me a discount. But your pricing is outrageously stupid and now you're charging a 3% add-on if you use a credit card of any type just plain wrong. Not going to Peterson Toyota any longer

You said, 1 question!

Service Advisor, Alex, was excellent

My experience with Toyota today was awesome as always! Ken was very attentive and professional from beginning to finish. And I really like the new report with videos. Great idea - love it.

Ken was very professional and knowledgeable. A great representative of your company!

Great

Very good service

Please reconsider bringing back the express oil service.

He was very helpful and a pleasure to deal with.