I'm happy but don't want to be bombarded with 'messages'!!!!
Everything went great. Ken informed me what to expect and it went just as he said. I was very satisfied.
Car was ready, it took 20 minutes for me to get it, when I did, one of your customers decided to sit in the pick up
lane trying to decide where they were going next.
Alex was great! Appreciated his attention to detail and proactive communication. One of the best service agents I’ve had at Pedersen
Alex was very accommodating, polite and patient with me. He was professional and helpful.
It was fast service, 45 minutes is very unusual from 2 to 3 hours. Thanks
Ken is great and always takes good care of us when we come in
The staff is always amazing
Working with Justin was great! He is very kind and made me feel valued, even with my old Land Cruiser! Thanks so much!
Alex is wonderful to work with!
The technicians seem to mess with my dashboard settings, and I would prefer they leave them alone
Tanner and the rest of the team kept me informed throughout the entire service process. The text messages from the technicians made me feel like I was looking over their shoulder. That gave me great confidence in the work.
Yes, the car was done in a timely manner
Appreciated text updates throughout the process so I knew what was going on with my car and when it would be ready. Also super grateful they able to arrange a rental car for me!
My appointment was at 9:30am I arrived at 9:15am, I was there for 2 1/2 hrs…. I way to long, that is terrible….oil change, rotate tires, and a filter….i won’t go back…. I can go to jiffy lube and spend 20 min….
The rep didn’t seem friendly at all. It made me feel unwelcome. (The man who greeted us and was keeping the line going, however, was friendly and warm.) I also asked him a super simple question, and he kept repeating the same answer, seemingly annoyed with my question, despite not even ANSWERING my question.
The waiting area could be worked on. (Check out Honda’s waiting area for ideas: a kids’ area, cookies, a nice/newer look, different kinds of seating…)
Thanks for your help today! I really appreciate that you all were able to have my car finished today even though you unexpectedly had to get another part in.
![name] is located in Fort Collins, CO, 80525. Stop by our auto repair service center today to get your car serviced!](https://www.autorepair-review.com/images/groups/4604/800x800/ew4fu9qQZf9O9Od5nbNX.jpg "name] is located in Fort Collins, CO, 80525. Stop by our auto repair service center today to get your car serviced!")
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