Brianna was professional and competent!
Customer service was very poor from getting my car checked in, to service, to checking out and trying to set up another appointment for further repairs. I've never had this experience before in all the times I've been to plover Toyota, past experience the check in process is friendly smiles, charming,they go over details on visit and direct you on where you can wait. After, in past experience they would walk me through with what was done on my car, whats needed, etc. Always communicating and holding high standards.I have always had such an amazing experience that I recommend everyone I know to Plover for buying or repairs, or basic maintenance. This time around was sloppy, I felt like I the Customer was inconveniencing the Service writters girls checking me in. No smiles, no hello, no friendly service. To make a follow-up appointment on issues I've been having had again felt like an inconvenience, and was pushed off. I had to remind them as I was paying to set up that appointment. This was met with them telling me they are booking out way into July as if by hearing this I would say forget it my car doesn't need the repairs.I expressed that I really needed to set this up while I'm here with the because when I try to call no one answers the phone or I played phone tag with Betty, who eventually just left me a voice-mail saying we could get it figured out and scheduled when I come in on June 11th. I need to get this fixed asap especially if they truly are booking out as the longer I play phone tag, or wait to scheduled, the further this repair gets delayed. I was met with eye rolls, weather done intentionally or not, it was unprofessional. Then I was handed my paper and told to swipe my card without anyone walking me through what was done to my car, what was needed in the future, and how things looked. So I requested that they walk me through what was done first as I appreciated that in the past during each visit so I know. I again could see annoyance in the staff members face who sharply informed me that they changed their process and everything is done through the text app service and I could just look there. I thought to myself this has got to be the worst service for my car I have ever received. She did pull up her screen to share a few details, but not much. Then I asked about the tire rotation. I found out the did not rotate my tires. She informed me they did not do this because my back tires had more ware, so they wanted to keep the good tires on the front of the car. I was a bit confused as I bought my tires from Plover Toyota, I have my tires rotated at every oil change, so I dont understand how my back tires have more ware unless this entire time I've been requesting the rotation and it has not been getting done just like today. I asked about my brakes because the last time I came in I was told my brake pads had been worn down and would need to be changed. I kept the paperwork with this information, and this time around she told me my brakes are good. I asked her if they looked at my brakes and how much was worn down, she could not tell me. Then she informed me that I had dirty air filters. I said okay, so are we going to change those. The service writter said no, not this time because they could last me a little longer. I told her if they are dirty I would like them changed. They didn't change them, I guess Ill do it the next oil change with who ever I choose to go to in the future. This experience has really turned me from ever wanting to continue to use Plover Toyota or recommend Plover Toyota. All around terrible experience. Bring back the old service writters you had, or have them at least train the new ones on how to treat customers and provide good Toyota service. This was awful.
He was super helpful as this is my first Toyota and first time using the service center.
Failed to wash or clean any of the floor mats or rocker panels.
The service team was thorough and took all of my concerns into consideration, and I feel confident to drive my vehicle long distances!
He didn't tell me about the 20 point Inspection being sent to me in a text. He didn't tell me that the technician had recommended another repair and I didn't find out about it until I got home, eliminating my being able to schedule another appointment while I was still at the dealership.
We scheduled a service to be completed today. When our vehicle was done the service hadn’t been completed and they had re-diagnosed it. My husband took off of work to bring the vehicle in and now one of us will have to take off of work again to have the service actually done.
You even had the part in stock which is unusual. Good service.
Great service with a smile!
Everything was done very well as always when we bring our vehicle in for service. Thank you
The excellence of your follow up service with any purchase is one of the reasons that all of our cars of late have come from your Dealership. Thanks for being there when we need you. People are friendly, experienced knowledgeable, and we know that our car will continue to run for many years
There was a bit of a glitch that Courtney took care of right away. Thank you Courtney for help. Dan A
I really enjoyed getting texts on the progress of the work to be done! Thank you!!!
It took an hour to change the oil, rotate the tires, and inspect. Workers talking about it bring so busy. Last service you all were under staffed. P.S. get some new cars on your lot!
John did a great job. Personable and professional.
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