Very disappointed, and very disappointed, there was a HUGE lack of communication,and very rude employees. When i showed up early for my appointment, I was told well, we cannot get you in any earlier, I had stated that it was fine, I had just arrived early, not a problem. When finished, i had asked questions about a previous oil change, compared to now. I knew my brakes needed attention soon, (last oil change). And when I checked out everything was in the green on my print out. I asked about the brakes?, and was told its only a quick look based on the eye, no measurements done, because it's only a oil change.
The staff was very short with me.
But also I needed a new air filter according to the video, sent to me from someone in the office. No one told me about it, or even mentioned it at my checkout. I saw it later on the video that toyota sent. Not a single staff member, mentioned it to me
It shows the $18 filter, costing $205.00 for labor!!!??!?!? Haha. At this point I'm very happy they did not mention it to me.
I am very disappointed. I will not be coming back to toyota. And will definitely not recommend. I feel bad saying this , but I had expected better.
The service advisor didn't listen when I explained that Discover credit cards need to be entered manually because the transaction would likely be declined electronically. Additionally, a female employee working at a nearby desk responded sarcastically by laughing when he took my card and swiped it, saying, 'See, it works.' However, by the time he had walked around the counter to verify, the card had already been declined. When I first arrived at the shop, I was asked if I was waiting for service. I explained that I was there to see Bernie, as told by Elton, to pick up a car for a quick trip to the post office. The advisor then argued with me about retrieving a vehicle for what should have been a simple 90-minute task. Thanks to the sales team and the person who did my brake job for the way I was treated today. As an advisor, you might want to listen to your customers.
Pamela Parks was fine. I did notice your lounge are was not the cleanest. The popcorn machine looked dirty and had not been scrubbed of grease in a while. The sink looked stained and dirty as if it had not been scrubbed in a while too.
Pamela was very helpful not only with getting my car in promptly for service but also helped me with my handicapped husband opening doors for us and allowing us to get back into our car in the loading zone. She was a credit to Mark Motors!
Excellent service and friendly people at counter.
I made an appointment for a tire rotation and an oil change. A coupon was given to me for $59 oil change. When I got the total it was $101 for an oil change. Since my Tacoma was seven quarts I was charged extra since the coupon was for five quarts. So that means I paid $40 for two quarts. Seems ridiculous. I couldn’t get the tire rotation because you lock nut was broken. I think this is the last time I will use your dealership. Sorry.
I don't understand why items from my previous visit that were checked as yellow are now all green. I am mostly concerned about my tire treads as I'm driving to Montana on the 20th of this month.
Lack of communication with customer. Having the wrong tires and not being told appointment would last 2 to 3 hours.
I’m not happy buying a new tire for a six month old car. The tire was obviously defective otherwise it would still be on the car. I haven’t done anything to cause any damage. I’m pretty disappointed to pay $336 for it under this situation. There should be a claim submitted to reimburse me by the manufacturer. Everyone I tell about this completely agrees.
Everything went well for me today.
From the time we entered until our vehicle service was completed we were completely satisfied with every aspect of our service
I brought my FJ in for service and was told the skid plate and arms were corroded to the point where an oil change could not be performed. I told the service dept. to order new parts, and they said the parts would arrive the following week. The next week came and went without word on the parts’ arrival. Two weeks after my first visit, I called to ask where the parts were, and was told they had been delayed but would arrive the next day, and was given an appointment for Friday, May 1. I arrived on time and after waiting almost 2 hours was told the parts had still not arrived and I should just bring the car back at my next service appointment and they would be put in then. Horrible, useless waste of time. The associate I worked with seemed like a nice young man, but he should have told me up front the parts had not arrived.
Excellent service recovery (best I’ve had) after another bad overall experience
Was quoted $300-$400 for repair. 30 minutes later and $553. Paint doesn’t even match. No allowance for extended warranty. They said I didn’t have an extended warranty. I love my Tacoma and used to love Mark Motors as well but I will be taking my business to another Toyota dealer next time.
Seth was great! He listens and is helpful. Thank you.
Quick and friendly service
I appreciate that an estimate was provided ahead of service and that what I ended up paying was close to the estimate. Surprises are not good.
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