Thanks for taking care of my new Tundra. It’s first oil change.
Always good service and personnel treat you great!
Several things were not to the normal standard of Mark Toyota. My glove box would not shut. I had to remove it and reinstall it, as it was misaligned when put back in place after what I have to assume was a cabin air filter check. The old sticker on my windshield for the previous oil change reminder was not removed. Several features like my backup sensor warning and PCS were disabled. Guessing this occurred when the technician was trying to reset the oil life/scheduled maintenance. Guessing the technician was new? These are not complaints, just more for awareness training.
When I parked in the garage, I thought I was about to be greeted and instructed as per usual by the woman walking out towards my vehicle. Instead, she turned away from me and walked to another vehicle. I stood waiting awkwardly for several moments before I picked a door to walk in. No smile, no hello, no instruction on which door to enter, no letting me know she would be right back and just give her one minute to finish a different task. Just ignored.
Hello,
People like Brianna and the whole Sales and Service team are why we purchase our vehicles at Mark Toyota. Always friendly and helpful. 110% satisfied. Thank you Brianna!
Neil and Judy Weinhandl
There was a long wait time today. My appointment was at 2:30 and my vehicle was not taken in for service until about 3:30. This is the first time this has happened and it was explained to me that some unexpected punctured tires had to be fixed on two other vehicles. I was able to wait until my auto was serviced, no problem.
She was very friendly and competent. Couldn't ask for more than that.
Everything was taken care of and the manager of the shop was super great with all his help and the tech was able to pinpoint the issue and with his recommendation our vehicle was fixed ASAP. Thankyou.
Brianna did a great job communicating to me the status of my vehicle and repair costs. She made it a pleasant experience for me and I would gladly come back if/when service is needed again. Thank you!
Great service visit!
Smooth drop off, quick service, friendly customer service
Thank you
Courtney was very knowledgeable!
Unable to fix my problem after 10 day without a costly expenditure.
Thought Brianna did a good job dealing with my frustration.
Very professional staff. They're efficient and trustworthy.
Courtney was very friendly and answered questions professionally. Very friendly attitude which is missing in our society now a days.
Treated well and enjoyed waiting room
Toyota parts not on hand, i.e. engine air filter not in stock
Low tire light was still on when I left
When I picked up my 2020 RAV4 you told me to take it to a body shop because the trunk(hatch)hinges is riveted—It’s NOT.my 79 year old dad(retired bodyman)fixed it in 10 minutes the hinges IS NOT riveted it was BOLTED. Toyota has had an issue with the hatch hinges since 2014 thru 2021. Why wasn’t I given the upgrade part(hinges).
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