The customer service representative was very good. However, the wheel on our Toyota Highlander was accidentally damaged on the machine during a simple tire patch repair. I waited for 2.5 hours for the fix and need to return and leave my vehicle for a day to have the wheel refinished. I was thankfully offered a loaner vehicle but still need to make 2 round trips to Plover from Marshfield for drop off and pick up. Is it possible to make one trip to have the damaged wheel replaced with a like new or new wheel of same? Thank you.
On time thorough attention to my car
Service was completed very quickly and I was very satisfied with the service advisors knowledge, very organized, and courteous. Thanks!
Brandon was very accommodating scheduling appts to help me with my tire replacements. Very pleasant to deal with.
She was very friendly and thorough.
Brianna was pleasant. Have no problems getting vehicle in for oil/tire rotation. Anything else, you have to wait for a month or Toyota suggests taking your vehicle to Wausau for quicker service.
Bandon was very professional and explained everything clearly.
Courtney was very pleasant. She and Betty facilitated getting my vehicle detailed. I don't know the technician that did the actual exterior detailing but it turned out beautiful
The problem was not fixed the way it was described. Looks like it was touched up with a finger nail brush and not buffed out to make smooth. Then what looks like a piece of scotch tape placed over it not even clear. Air bubbles under the tape will still allow moisture and probably further damage the body of the truck
I had an appt for Oct 17. I arrived on time but was told the tech was running close to 2 hrs behind. I couldn’t wait because I had a 3+ hr drive ahead of me with a dinner commitment. So, I was rescheduled to today. I was informed I need new brakes and tires. Pam told me there was a current sale on but ended today so I was not able to purchase tires on the deal. She told me it was a great deal and they were so busy. Thanks, just what I wanted to hear! I asked her if it was possible to still purchase the tires since I would have purchased them earlier in the month had my appt occurred. She said no and there was nothing that could be done about it since the tires are gone nationwide and can’t even order tires. So, I am disappointed and will look elsewhere for tires.
Consistently Best Professional Service by Brandon & any/all team members - love it!
Appreciate the prompt service
They did not turn the “maintenance required” message off
I like my new tires, and cookies.
She was nice. Didn’t have much contact with her. She checked us in and then let us know by text our vehicle was done. Payed the bill by credit card and we left.
I did ask if I needed to get the lug nuts tightened after 50 miles and she said no that they( Toyota) doesn’t do that.
When we got to the car we went to the car wash and then stopped for lunch in Steven’s Point we looked at the tires, they were full of white grease and the rims were also. That was disappointing. Five more minutes to clean off the grease would’ve been appreciated.
Ms. Spring was very helpful with our process with the extend warrenty with All State . She helped us she is a great employee for Toyota Mark Motor. She should be consider for your EMPLOYEE of the month.
Friendly young man and told me about the time it would take. Waited comfortably in the lounge.
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