Sam was friendly and knowledgeable. My car service was completed on time. Thanks for the great service!
My experience was great as usual. Wendy is amazing!! She goes over and beyond.
Excellent service by Joe as always
The service manager, Joe, was great, and the turnaround time was as promised.
I’m highly disappointed that I drove back to Tampa and had oil dripping from the bottom of my car. How this wasn’t discovered when it was in there for service and had an inspection is beyond belief. In addition when II’m highly disappointed that I drove back to Tampa and had oil dripping from the bottom of my car. How this wasn’t discovered when it was in there for service and had a inspection is beyond belief. In addition when I took the car in it simply needed to be tightened the oil filter was not fully tightened. But I received another inspection where they told me I needed brakes, I have been asking if I needed brakes for a year and a half at JM Lexus, and told no with several inspections along the way now like a miracle I did. Overall not happy with last service at JM Lexus.
Dilila is personable, knowledgeable and attentive. She adds value to the JM Lexus service team.
Daniel is extremely knowledgeable, professional and helpful. He's a pleasure to deal with and a credit to JM Lexus.
He was nice and really helped me with getting my car out a certain time.
John and Janathan very very helpful and professional .
Everything is great ????!
He was terrific. Nice, knowledgeable and helpful. Excellent experience.
I was disappointed with this visit and I have seen a steady decline in service at JM. Two items that stood out during this visit:
1. This is the third visit in row when the Apple Pay did not work when I was trying to check out. It’s a known issue and apparently not something management appears willing or able to cure.
2. More disturbing to me this visit was the reaction I received from the SA when I requested a transmission service. I was told that this vehicle has lifetime fluid, a service is strongly discouraged, and if I was adamant that I would have to sign off on paperwork acknowledging a risk and that I would bear any consequences financially. Basically I would lose my warranty on the transmission. I have to say this is beyond baffling. This is a service listed by Lexus as optional at 60k miles. This feedback from the dealer tells me you did not know your product, you lack the staff to perform the service from a technical standpoint, or you simply don’t care if the transmission fails after the warranty period. To make matters worse, when I got home I notes a line item charge related to the transmission service I never received for @ $18. It’s hard to wrap my head around all of this from what I had previously perceived to be a preeminent dealership.
At this point I have lost faith in the service department and will follow up with corporate to understand better where I can get my vehicle appropriately serviced.
Joe made sure I got the best service for my issues and made me feel safe
Very helpful and courteous
Excellent
No further words to say
Ryan is a perfect gentleman
Consistently great service. It is clear the team believes in customer satisfaction. Shedrick has been wonderful to work with and I value his opinion and recommendations.
Daniel is a pleasure to work with. I love my Lexus
William, was great . Professional and very efficient.
Joe makes the process so easy!! True asset.
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