Leo was prompt and courteous as always. Great to work with.
Thabk you for your excellent service. It was promp, polite, and everything was clearly explained.
Every time my car was serviced at JM Lexus, the shop scratched my car. I brought to their attention the last time I was there back on November 26, Karen told me how come I didn't report it then. Well they painted over it and just couldn't see it until later. Karen made it seem like I was lying. It happened again when I went there on January 10th. Karen reviewed the entrance video and that my car was never scratched. Karen told me as a courtesy, she will order the part and will call me so they fix the problem that occurred on their hands. I have a customer since 2008 and I have never received such horrible service and with that I will not return.
Thank you Daniel for your excellent customer service!
excelent service! thanks wendi!
Delilah is one of the best advisors I ever worked with. She sets the example of what great customer service should be.
I was tended to in a friendly and expeditious manner. Waiting room was pretty chilly…but I was, thankfully, dressed appropriately.
I was very pleased with the service thank you
Karen was a true professional and it was certainly a pleasure doing business with her. She gave me confidence to continue with Lexus
Got my vehicle on time to make it to my next appointment so that was a plus for me. Since I am a repeat customer with JM Lexus I was glad to see the level of service did not decline; however, I was taken aback at the state of some the chairs at the service desks including the one I sat on today. They were tattered and torn and that does not align with excellence. Todd was amazing.
Mj is an asset to your company he knows
How to provide exceptional customer servic
e and is a pleasant upbeat individual who speaks very highly of the Toyota and lexus company.
Joe was very professional, he always takes care of me. Give Joe a raise he definitely deserves it.
$500 + seems a bit much for replacement key
Sam was thorough and professional…good communication, as well!
I was completely satisfied with the job done to my vehicle. It came back clean and repaired. The service was great. Delilah was fabulous. Very pleasant. Very easy to deal with. Went out of her way to make me comfortable. I appreciate what you did.
Polite, informative and impressed with the quality of customer service.
All good and appreciated the fast service, in and out in 40 minutes. Car wash could have been better though, lots of water spots
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