Processional speaking they did an excellent work.
Only one thing surprised me :
I asked a printout of the inspection done at Palm Beach dealership and the answer I got: “…no..we can’t do that. Yo have to go to the dealership having done that inspection “
I believe and consider that you are on same network.
Anyway all together was good
Thanks
He is very informative and has great mannerisms.
Joe was great to deal with, very nice and thorough
Joe provided Five Stars World Class Customer Service! He is personable, professional, and knowledgeable regarding Lexus vehicles!
When I first got to Lexus Ryan told me I will need new tires. I have about 10,000 miles on my car, keep it garaged and hardly drive this car at all. In any case I came in for an oil change and tire rotation because I purchased a plan with 8 services for this. Last time I came in was 400 miles ago but the sticker for the oil change said I was due. While waiting the mechanic sent a video recommending about 150 dollars worth of air filters. At that point I went to Ryan and said please don’t do the oil change or rotation. I’ll take my car and come back at a later date. Ryan said ok. When the car was ready Ryan had me sign a paper saying they did the tire rotation (after I told him not to) and it said I used coupon. I asked him how many oil changes do I have left. He said sitting in front of his computer that he does not know that he did not do a deep dive. I said can you please do a deep dive? Because I did not want to waste an oil change. He then looked it up and said 5 were used. This did not seem correct. The service today did in fact take away an oil change from my plan. This experience was very frustrating. I want to point out that no matter how many times I told Ryan I would prefer an oil change he was not listening to me and insisted I get a tire rotation. Again, 400 miles ago I had a tire rotation. However, the oil sitting in the car would have made a least somewhat more sense to me. I just would have liked if Ryan would have listened more. However I did call and spoke with the service manager Karen Reiner who was extremely professional. She listened to everything I went through with Ryan and put the oil changes back on the account. While the experience was frustrating with Ryan, Karen was amazing.
Xavier was excellent.
The check in took longer than anticipated.
And the crew didn't do everything he asked for.
I didn't want to wait an additional 10 minutes to have them finish what was supposed to be done.
Name is Bruce not Richard
Was there over 3 hours for routine maintenance
Software issues not resolved
Maico Williams provided exceptional services, however, the issue with my car was not resolved. Within minutes of leaving the location I had to call and return my car because of the same issue. Maico was apologetic and assured me they will work for a better resolution.
My experience with MJ was top notch. He explained the problem with my vehicle in detail, he took time to answer questions, he researched my past repair/service history, and also provided alternatives regarding the repair and maintenance options. If he didn’t know the answer to a question immediately, he acknowledged so and called me back after researching the question or checking with the technician. MJ is not only very knowledgeable regarding mechanics, he was courteous, polite, and professional. JM is fortunate to have him as an employee.
Very smooth and easy pleasant clean surroundings and Louis Sierra was excellent
Extremely satisfied with the service department on how their process ran smoothly and efficiently during my visit. Each individual was professional, confident and helpful explaining the service my vehicle needed.
work was completed as promised and on time. Sam gave me updates on the progress and I was totally satisfied with the experience.
Shedrick is my point contact. He is always helpful and knowledgeable about my vehicle.
He told me my car would be ready by 11:30am and it was. I thank you for respecting my time and getting me out of there so I could get on with my day with a car running in tip top shape again. Thank you.
Wendy was great. The mechanic left my EPB disabled and my auto headlights off. As always great service by JM LEXUS
He went completely out of his way to find a way to satisfy my problem
Service was excellent. The staff are professional and customer friendly.
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