Great service from Adrian
better communication is needed about what is happening with the car.
Great team all around. Exceptional service!
John was very professional and a pleasure to deal with.
Juan was great! Always a pleasurable experience at JM Lexus! The lounge is great! Thank you for the coffee and muffin! Always a clean environment! All employees are working hard and are attentive and caring! 5 star experience!
Ramesh was great, the detail team was awful. This is the second chance I gave to this team and spent an abundance of money for my car to not be clean.
Please ask Maico to email me the inspection report. My email address is
Was there for a simple oil change and tire rotation. After two hours of not hearing from service advisor, I went downstairs to see my car sitting out front ready to go. After looking into it further, the car had been ready for 45 minutes - 45 minutes i was stuck at the dealership when i could have gotten back to my day. To make it worse, my service report showed I could have needed new tires, which I would have 100% bought at the dealership today, but not after sitting around and NEVER getting a call from my service advisor. If I wouldn’t have gone downstairs to check on my car, I’d still be at the dealership waiting to hear from my service advisor. No respect for anyone else’s time!
What can I say I love my Lexus and JM Lexus Dealerships I would not go anywhere else Thank You for all you do
Luis did a great job, very punctual and exelent service
Thanks
Great job. Being I am from the industry have been a manager at a Lexus Dealership in NY. You guys did a great exceptional job with my service today
I would be happy to provide feedback. Daniel Whittingham is my trusted partner in all things service at JM Lexus. I have been so very pleased with his leadership in delivering exceptional results for my vehicle that I continue to drive to South Florida from Central Florida whenever I need to have my car serviced, it is a 5 Hour drive and I couple it with visiting family, but the bottom line is Daniel always leaves me feeling as though my car has been well taken care of and I’m not sure I could ask for anything more. The quality of service is exceptional. As someone who was a former JM Family Enterprise employee, plus I had the pleasure of being in manager‘s meetings with Mr. Moran back in the early 2000s, I’ve driven Lexus vehicles since 2003. I am happy to be able to continue the tradition and it starts not with the purchase but with the service that you receive after the purchase. Please know that I recommend Daniel without hesitation as he is exceptional at what he does and I always leave the dealership “a happy customer.”
Sincerely,
Sharon C
Brandon is an excellent service consultant!
Delilah was professional and did an excellent job!
Very pleasant and professional.
Luis Sierra was Great!! very informative and professional.
Any issues I have ever had with you is service related.
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