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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4862 reviews 70%
4 star 1407 reviews 20%
3 star 144 reviews 2%
2 star 257 reviews 4%
1 star 235 reviews 3%
Review Us
Rita B.
5 out of 5
4/19/2025
Good job!
Gordon B.
5 out of 5
4/19/2025
You need to upscale your offerings in the customer lounge. Should not have powdered creamer. No tea? No snacks?
Vanusa G.
5 out of 5
4/19/2025
Thank you
Jesse O.
5 out of 5
4/18/2025
great
Mike M.
5 out of 5
4/18/2025
Xavier was great! Will ask for him in the future
Ani K.
4 out of 5
4/18/2025
Omar is the best!!!
Trisha L.
5 out of 5
4/18/2025
Excellent service!!!
Bernadette M.
4 out of 5
4/18/2025
Brandon is great.
Charles K.
2 out of 5
4/18/2025
It took 5 hours while I waited for my car.
Stephanie A.
5 out of 5
4/18/2025
Xavier has exceptional customer service skills...He is also very caring of his customers.
Marie O.
5 out of 5
4/18/2025
Sam did a very good job in customer service.
Jovenel A.
4 out of 5
4/18/2025
sure, Mr. Leo is great!
Laura S.
5 out of 5
4/18/2025
Ryan was extremely pleasant!!! Awesome employee!!! 10 stars !!!!
Clifford T.
5 out of 5
4/18/2025
Rami and Joseph were awesome. Thank you and great job.
Judith W.
5 out of 5
4/18/2025
I always use Xavier Allen for my service needs. He is attentive, experienced in every facit of Lexus vehicles, and gets me in and out quickly. Perfect visit.
Alba S.
4 out of 5
4/18/2025
I’m actually dealing with Bradley Nussbaum not Matthew O’Brien.
Luis M.
5 out of 5
4/18/2025
Chauncey is a good man courteous, timely and very smart!
Leonard R.
2 out of 5
4/18/2025
This was our first experience with this particular service advisor (Wendy). She was distracted, gave us the wrong information as she was discussing somebody else’s account with us for the first 20 minutes of our visit. She made mistakes with service required, numbers, extra charges, and failed to do the service in a reasonable amount of time. It took 3 hours for us to get a simple oil change with an appointment. In addition, she couldn’t answer simple questions, she was confused and at the end, after the three hour ordeal, told me to wait outside for my car to be brought to me while the car was parked on the other side all along. We waited (with a handicapped parent) for an extra half an hour (after the three hours). Terrible nightmare of a service visit today.
Denise S.
5 out of 5
4/18/2025
Everyone at JM is always very helpful and accommodating.
Diane F.
5 out of 5
4/18/2025
Thank you Adrian!

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