Juan was very nice and very efficient.
Yes, John is wonderful. He always goes above and beyond.
The only complaint is that it took 3.5 hours versus the 2 hour timeline. I’m grateful for Luis’s help and explanation and when he had to break off for training, he called me to let me know who would be taking over my service call. Sam was also very helpful. Very satisfied with the dealership as I called last minute and they got me in on the same day. Such a different experience from when I serviced my daughter’s VW. Never going VW again.
John was very professional, and I would give him 5 STARS!
Brandon is always great to work with. He is responsive and always available for questions. I always schedule my service appointments with him!
The fastest service I have had. Brandon was excellent as was your greeter. Thank you JM!
I bought two new tires and now I can’t get a tire pressure reading and there’s an exclamation point on the screen. I’m going back again this morning at 10 am and hopefully the problem will be resolved . This caused a great inconvenience for me to go back again. I live a distance away and had to cancel some very important things I had scheduled for today. Hope I don’t have to wait another 2 1/2 hours to get the problem resolved that I didn’t have when I brought the car in yesterday.
I always have an excellent experience working with Joe. From start to finish, he’s always incredibly helpful and genuinely friendly. He always takes time to answer all of my questions and makes sure I understand every step of the process. Always a pleasure working with Joe.
Top tier customer service …love my advisor
Met expectations with a smile
Sam was patient and listened to my concerns. I am a return JM customer. I have a noise issue in my 2024 UX that is inconsistent. Sam explained the teams efforts and though not found he did not dismiss my concerns. He offered to have me come back when able to see if the noises would come through during another visit. I appreciated his willingness and patience. Thus one of the reasons I returned to JM. Also kudos on the text with the video of my vehicle inspection with signing option. Really nice tech upgrade making customer care a notch above the rest.
Joe is always exceptional and that is why i always choose him as my advisor. He makes the process easy for a girl who knows nothing about cars. The best!
Service with Joe was efficient and quick! I was in and out within an hour...I couldn't ask for a better outcome!
Very pleasant and helpful
Daniel Whittingham is my service advisor with JM Lexus. He is courteous, knowledgeable and trustworthy. He listens to any concerns I may have about my car and he ensures that they are addressed.
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