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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4844 reviews 70%
4 star 1402 reviews 20%
3 star 143 reviews 2%
2 star 257 reviews 4%
1 star 234 reviews 3%
Review Us
Claudine C.
3 out of 5
5/17/2025
He’s was very knowledgeable and pleasant and explained everything in details to me before proceeding the work
Lorenda S.
1 out of 5
5/17/2025
The technicians were not able to find out why my car alarm goes off randomly. I already had my oil changed a month ago and the technician forgot to reset my maintenance reminder when I had the oil changed so I reminded him to turn off the maintenance reminder. They forgot to do it again.
Sherri S.
5 out of 5
5/17/2025
Very simple and fast. Great job.
Elissa G.
1 out of 5
5/17/2025
I am still waiting for a call regarding getting a new tire.
Mike P.
5 out of 5
5/17/2025
Leo was awesome as usual.
Doreen R.
5 out of 5
5/17/2025
I
Jennifer R.
5 out of 5
5/17/2025
A professional man. What a pleasure. He explained answers to all my questions. And was happy to do it. A super Lexus employee!
Jessica S.
5 out of 5
5/17/2025
Great customer service and great communication
George Y.
4 out of 5
5/17/2025
Sam was professional, courteous, and polite. What more is there? I trust the technical side is well in hand. Pricing, though, has gotten high.
Laurel Y.
5 out of 5
5/17/2025
Joseph was great. Very helpful
Rene B.
1 out of 5
5/17/2025
I’m satisfied. Don’t know if everything was done. The invoice is to general and vague, and one issue cosmetic was not addressed. I know you have many cars coming at you and it can be difficult. But, better quality is needed.
Sasha Gaye.
5 out of 5
5/17/2025
Joe is always pleasant and quick when it comes to getting me in and out. He always makes sure that my car is given to me in pristine condition. Best service advisor ever.
Robert A.
5 out of 5
5/17/2025
Justin is a great guy to deal with.Very smart and cordial. Bob Abrams
Gail S.
5 out of 5
5/16/2025
Leo provided excellent service
Nixa R.
5 out of 5
5/16/2025
Justin Was Very Professional and helpful. Next time. I visit Lexus. I want him to be my service person.
Melissa D.
1 out of 5
5/16/2025
I asked for them to check my key fobs that were not working. They said they were fixed. When I got home to Boca one of the key fobs is still not working. Also a dollar bill and all my change in the holder was missing.
Irving B.
2 out of 5
5/16/2025
Daniel did not contact me at all regarding my vehicle. I had to call him to get any details. This is not the quality customer service I am used to getting it from JM.
Leo M.
5 out of 5
5/16/2025
Great service.
Nicole C.
4 out of 5
5/16/2025
My appointment was handled professionally and in a timely matter
Tiffany J.
5 out of 5
5/16/2025
Sam was awesome as always!

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