Carlos Núñez is the reason I
Service and purchase my cars at JM Lexus
He always makes sure I get 100 ???? percent satisfaction
I called Justin because I had an issue with my car, and he immediately guided me on what steps to take to get it safely to the dealership. When I arrived, he worked quickly and efficiently to get me in and out since I had to get to work. He even arranged a loaner vehicle so I wouldn’t miss any time. Justin was incredibly helpful, attentive, and patient throughout the entire process. I truly appreciate his outstanding customer service and support!
My service completed at JM Lexus was awesome. Joe was amazing to work with. My car was ready in the timeframe he gave me. He was friendly and super helpful.
John Nader
Matthew O’Brien are the best
JM always
Thank you
The 2025 RX interior dashboard and gearshift & door handles dont work for me. We had a loaner car. Its too bad because we have purchased 9 rx’s for our family.
Delilah was a bright, knowledgeable and excellent representative of JM! She has terrific customer service skills with a great personality!
I thought the price quote of $680 to replace my interior light bulbs was totally unfair. I took an screenshot of the price and sent to my wife only to get a different price later? If it takes two hours to replace those bulbs something is wrong. Also, I made note that I had an oil covered boot, which the mechanic never found. That should have been found one because I said to check all boots and two because I paid for the 60k mile service. I also told Branden that I didn’t want a car wash and ended up getting one when vehicle was returned. Also, I brought in a printout from advanced auto stating a starter system failure. The paper was never given to the mechanic, only my concern was passed along. Why did I take the energy to bring that paper in? The icing on the cake was getting charged $12.44 for battery cleaner when my battery was replaced and had the gel protector applied 5 days before I brought the vehicle in! I have a receipt to prove this so where did the battery cleaner even get applied? Totally taken advantage of.
Trust worthy, dedicated to quality service. I will always ask for him.
Eficiente and personable.
it was very nice that jm Lexus
it was a good experience that Mr .Andrean Todd he patiently listens to me and nicely finish the job on time.great ,once again thanks to JM LEXUS
Thank you Brandon! Amazing customer service.
Great job as always thank you
Excellent service. Not a long wait. Chauncey was very helpful. I use a cane. So when my car was ready, drove it closer so I didn't have far to walk. I will definitely ask for him for my next service.
Totally satisfied! Shedrick is
a gentleman and very professional.
Your dealership team is spot on when it comes to consistent courtesy
Coupled with World-Class Care.
Friendly, professional,knowledgeable and efficient
Great Service awesome people.
Justin was very knowledgeable and was able to answer all my questions.
Excellent communication, thank you
Mr. Lamas was very professional and explained the purpose of the service. I
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