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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4829 reviews 70%
4 star 1393 reviews 20%
3 star 143 reviews 2%
2 star 257 reviews 4%
1 star 234 reviews 3%
Review Us
Linda L.
5 out of 5
6/2/2025
Chauncey Levy is one of the best service managers we have ever encountered. We were very fortunate to be assigned to him.
Franco Y.
5 out of 5
6/2/2025
Perfect
Martin M.
5 out of 5
6/2/2025
Delilah was great and heard my needs and was not pushy in any way. Great experience
Robert R.
4 out of 5
6/2/2025
Service was fine
Kevin S.
5 out of 5
6/2/2025
Daniel was courteous and very professional.
Crystal E.
5 out of 5
6/2/2025
Amazing customer service! Delilah was awesome!
Laurence B.
4 out of 5
6/1/2025
Excellent treatment Hes a credit to your company
Melisia D.
5 out of 5
6/1/2025
This experience was a good one. Ryan was very friendly & my car was ready sooner than I expected
Theresa B.
5 out of 5
6/1/2025
Wendy was amazing
Karen W.
5 out of 5
6/1/2025
Great place
Paulson K.
4 out of 5
6/1/2025
Thank you Ramesh.i had to travel and could not keep the appointment . Have a. Sàfe day
Ann B.
2 out of 5
6/1/2025
This service took almost 3 hours . JM books too many vehicles at one time. Very disappointed.
Logan G.
4 out of 5
6/1/2025
Home away from home.
Betty B.
5 out of 5
6/1/2025
Very pleased with service
Doody J.
5 out of 5
5/31/2025
Anderson was great!
Elizabeth V.
5 out of 5
5/31/2025
Great experience
Antashia B.
5 out of 5
5/31/2025
N/A
Edwin R.
5 out of 5
5/31/2025
The Best Service.. that's what happens when you buy a LEXUS ???????? YOU STAY SATISFIED..
Dravid M.
5 out of 5
5/31/2025
Superb experience
Rebecca N.
2 out of 5
5/31/2025
My service person was great, but I was unhappy with two Changes JM Lexus has made with there service: 1. Communicating to me via text is very impersonal. The reason I liked JM Lexus before was that the service was so great when my car was needing other services I would receive a call not a text. I’m not educated enough with cars to know what a video means. I needed someone to talk to me directly which your service man finally did, but this was not his fault. It’s the way that you have changed your service. 2. When I was upstairs in the waiting area, the radio station was Spanish speaking not English.

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