Service Center

Real Reviews From Verified Customers

Lashonda J.
5 out of 5
6/7/2025
Always great customer service!
Salwa I.
5 out of 5
6/7/2025
Good service thank you
Tiajuana H.
5 out of 5
6/7/2025
Satisfaction Guaranteed!
Ena M.
5 out of 5
6/7/2025
Shedrick is awesome and always on the ball with everything that has to do with my vehicle. I also do love my Lexus and will always bring it in for service at JM Lexus. Thank you to Lexus team.
Bonnie L.
5 out of 5
6/7/2025
My Service adviser was very, very good. Very happy with the service there the last few times I’ve been there. I have been pleased, truly pleased
Rattanachai C.
2 out of 5
6/6/2025
The effort of the staff was great but waiting almost four hours for the work done is absurd. Even when I first bought the vehicle from this location I had to wait almost seven hours because of computer and connection issues.
Grazyna B.
5 out of 5
6/6/2025
As always great service
Gary S.
5 out of 5
6/6/2025
Shedrick is great. Very professional and responsive. Great work!
Eric W.
5 out of 5
6/6/2025
Sam was a pleasure to deal with
Carmen M.
5 out of 5
6/6/2025
Xavier is always so professional and a gentleman, and always keeps me up to date with anything my car needs, I’m very happy with my car and with your service, thank you
Marie S.
5 out of 5
6/6/2025
Excellent service from staff
Miguel F.
5 out of 5
6/6/2025
great service profecional people
Vivian S.
3 out of 5
6/6/2025
Service terrific. Waiting area undesirable. If u keep people waiting 2 to 3 hours, you should have more than coffee & water. It doesn’t have to be sandwiches or the like, but packaged chips, cookies or pretzels.
Joseph Jay.
5 out of 5
6/6/2025
Excellent service. Thank you
Ruben M.
4 out of 5
6/6/2025
My service advisor Carlos was awesome. The attention to detail was outstanding. The only issue was the cost. The additional cost for tire rotation is a bit too much. I have a Mazda as well and the service is great and the cost of changing the oil includes tire rotation and it’s a bit less.
Jeffrey B.
5 out of 5
6/6/2025
Rock star..visit was less than an hour and Adrian was all over it!!!!
Mariela N.
4 out of 5
6/6/2025
Thanks Sam … excellent
Carol W.
5 out of 5
6/6/2025
Excellent
Robert M.
4 out of 5
6/6/2025
Ryan is an incredible asset to your company. He deserves a raise! The way you treat this man is a disgrace. People are coming off the street and being hired and making more money than him. It’s not bad enough that you treat your customers like garbage now because you took away the lounge and everything else But it’s unnecessary to treat your longtime employees this way. The only reason that I keep coming back to JM Lexus is because of Ryan. If he was to ever leave your company I’m certain you would all go out of business. Do something about this!
Myrtle H.
5 out of 5
6/6/2025
I’m completely satisfied with the service that render I got it clean car wash and everything was in tact Thank you, Lexus .

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