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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4821 reviews 70%
4 star 1393 reviews 20%
3 star 143 reviews 2%
2 star 256 reviews 4%
1 star 234 reviews 3%
Review Us
Dale F.
5 out of 5
6/27/2025
Louis was the best service person. He made everything right
Carol P.
5 out of 5
6/27/2025
Thank you for doing all you could to continue the excellent opinion I have of the JmLexus Service Department. Xavier and the service team again went above and beyond. Thank you!
Suzanna P.
4 out of 5
6/27/2025
I’m waiting for the survey
Doneaque C.
5 out of 5
6/27/2025
Great experience.
Anthony S.
3 out of 5
6/27/2025
The only problem I have is on my driver side front fender Guard is scratched, and the front panel is sticking out a little bit
Joseph S.
5 out of 5
6/27/2025
I’ve always trusted Ryan. Always honest, gives best options and very personable
Anthony C.
4 out of 5
6/27/2025
Great service guy.
Rosemarie V.
3 out of 5
6/27/2025
We appreciate Lexus for accommodating our last minute appointment after we discovered a nail in our tire.
Jeffrey V.
5 out of 5
6/27/2025
Very satisfied. Thank you!
Angel J.
5 out of 5
6/27/2025
Ryan was awesome Thank you
Brittany M.
2 out of 5
6/27/2025
Adrian was great!! But JM service needs to get it together this vehicle has been an issue since day one of having it. Three of your employees did tell me that doesn’t seem normal with what has to be done to the car and have never seen it before . Lexus’s corporate told me it was odd but no one was Willing to help. I understand the car is out of warranty but this definitely seems like some kind of manufacturing issue. A gas cap lock and three doors somehow have all went at the same time like that makes no sense at all
Jeffrey M.
5 out of 5
6/26/2025
He always exceeds my expectations
Danielle D.
5 out of 5
6/26/2025
Chauncey was excellent thank you
Marc H.
3 out of 5
6/26/2025
Don’t change anything … Good the way it went for me!
David Ronald.
4 out of 5
6/26/2025
Sorry no
Kim D.
5 out of 5
6/26/2025
Joe's hospitality is the best!
Lizette M.
5 out of 5
6/26/2025
He is super attentive and responsive to our needs. Thank you for your service
Alan B.
5 out of 5
6/26/2025
Excellent service, as always
Barbara T.
5 out of 5
6/26/2025
Joseph is an asset to your organization. Very knowledgeable.
Kalle A.
4 out of 5
6/26/2025
Carlos has serviced my cars for approximately 35 years. He is excellent, professional and knowledgeable on his work and an asset to MJ m Lexus.

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