Very attentive. Fast response
Leo was great to work with.
Shedrick was great
He explained everything well
Wendy was very helpful and I was truly satisfied with her. Thank you.
I am satisfied with Mico and the service but when the car got back to my house, there’s an issue with the front end not a big issue, but I need to bring it back which I will do Monday.
Shedrick provided excellent service, as usual
My advisor,Adrian and his teammate
Mary were wonderful. I was keep informed and they went above and beyond to make things perfect.
Natalie Takiff
Ryan was great. I was very unhappy that my car was not washed.
This was my first visit to JM Lexus for service on my newly acquired RX 350. Making an appt on line was easy and convenient with numerous open dates and times. Once I arrived, my car was brought into the service area in a timely manner. My service representative, Omar, was knowledgeable, friendly, helpful and informative. All of my issues were completed to my satisfaction. The guest lounge was comfortable, with TV, computer work stations and several beverage items. Overall JM Lexus is professional and comfortable experience. Thank you.
Leo was a wonderful employee . Explained everything and was pleasant to work with .
At 12:08 pm I received a text that my car was ready. I was in the middle of lunch; had it boxed up, and ran to the entrance where my ride dropped me. No one was there. I called—Daniel was at lunch. About 20 minutes later, I called again. I was waiting outside in hot humid weather. No ride. I called again. No ride showed. I called again. No ride. Then the ride showed. At the same time (an hour and a half after the 12:08 alert that the car was ready) I received a text from Daniel that the vehicle would be ready soon. Huh? Why was I notified at 12:08. The driver told me the car wasn’t ready yet, and I should wait in the lounge. Had I known this, I could have finished my lunch, and relaxed instead of rushing to the door and waiting 90 minutes until my ride showed. Daniel had no idea why I was notified. If someone responded to my numerous calls, none of this miscommunication would have occurred.
Service member claimed they couldn’t start my car, jump started it for no reason, I had to come down to start the car, which did start, then I get quoted $800 for side mirror when that part costs $70 retail. Terrible experience.
Did not like the overhead loud radio playing in the guest lounge.
Daniel is an excellent service advisor.
He was very nice to me As you know Lexus is great company I cove JMLexus anyway thank you
Professionalism, above and beyond communications throughout the service, excellent customer, service and expertise! Thank you, Lu
Omar the service rep at Lexus is very professional and takes the time to explain what needs to be taken care of to maintain our car in good working order. We are very pleased with our visit at JN Lexus. We would recommend our friends and family to this place . Thank you.
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