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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4799 reviews 70%
4 star 1384 reviews 20%
3 star 141 reviews 2%
2 star 255 reviews 4%
1 star 231 reviews 3%
Review Us
Vanessa L.
4 out of 5
8/12/2025
Excellent customer service is the cornerstone of any successful business, built on genuine care, active listening, and a commitment to meeting each customer’s needs. It goes beyond simply providing a product or service—it’s about creating a positive, memorable experience at every interaction. Xavier Allen provided me with exceptional service by responding promptly, communicating clearly, showing empathy, and resolving my concerns with professionalism and respect. Great customer service anticipates needs, exceeds expectations, and leaves customers feeling valued and appreciated. When done consistently, it not only fosters trust and loyalty but also turns satisfied customers into enthusiastic advocates for the brand.
Stacy P.
5 out of 5
8/12/2025
Glenn was great!
Phyllis H.
4 out of 5
8/12/2025
Fast service but the car wash was not good.
Barry H.
5 out of 5
8/11/2025
Carlos always does a great job! He explains everything and keeps in touch.
Rose L.
5 out of 5
8/11/2025
Joseph was so professional. I really appreciate the way that he provided the service. I would recommend the company to other families and friends.
Patricia B.
5 out of 5
8/11/2025
I thank you so much. The service was great and very fast and everybody was so polite I really enjoyed my experience, Luis made me feel right at home! Thank you so much, JM Lexus
Ha T.
5 out of 5
8/11/2025
Joseph is always a pleasure to work with from beginning to end. Thank you!
Maureen C.
5 out of 5
8/11/2025
It was a smooth experience! Thank you!
Jay D.
5 out of 5
8/11/2025
Luis was great.
Robert Y.
5 out of 5
8/11/2025
Lexus service is always good !!
Merrit B.
5 out of 5
8/11/2025
Carlos was very professional, personable and a pleasure to deal with.
Stephanie S.
4 out of 5
8/11/2025
Customer service was on point, which is important for me
Roda V.
5 out of 5
8/11/2025
She did a good job
Cindy S.
5 out of 5
8/11/2025
Everything was awesome
Wayne C.
5 out of 5
8/11/2025
All was good
Ellen L.
5 out of 5
8/11/2025
super job Adrien.
Jeffrey C.
4 out of 5
8/11/2025
JM is best auto dealership i have seen! thank you!
Karen F.
4 out of 5
8/11/2025
Great. Timely. I walked in with a flat and they took care of the repair right away
Alexander S.
5 out of 5
8/10/2025
Shedrick was great!!! And the technician Steve had my vehicle done super fast. Thanks JM Lexus!!!
Joseph S.
1 out of 5
8/10/2025
Took 3 hours to get a tire rotation. Had an appointment for 930am left at 1230

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