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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4775 reviews 70%
4 star 1381 reviews 20%
3 star 141 reviews 2%
2 star 254 reviews 4%
1 star 231 reviews 3%
Review Us
John M.
5 out of 5
9/30/2025
Sam was great, he took care of everything And explained it all to me. It was a great Experience!!!
Davica S.
5 out of 5
9/30/2025
Job well done. Completely satisfied with Sam’s professional service, thanks Sam
Diana S.
5 out of 5
9/30/2025
Very good service!
Marion C.
5 out of 5
9/30/2025
Xavier is absolutely the best service advisor that I have had, he is very attentive and ensures that I am completely satisfied with the service received prior to leaving.
Awadh A.
5 out of 5
9/30/2025
Joseph was an excellent service representative for my Lexus today. He was professional, attentive, and made sure everything was handled smoothly from start to finish. He took the time to explain the service clearly and kept me updated throughout the process, which gave me confidence that my car was in good hands. His courteous attitude and attention to detail made the whole experience pleasant and stress free. I truly appreciate his help and would be happy to work with him again on future visits.
Charles T.
5 out of 5
9/30/2025
Excellent
Myles S.
4 out of 5
9/30/2025
I am a multi-decade Customer with JM history since the day they opened their doors! Top Facility,Service and Staff…among them Adrien Todd, extremely attentive to detail and personal service…as well as courteous, a trouble shooting expert, timeline managment and the highest level in Customer Care!
Yong C.
1 out of 5
9/30/2025
Loose Gloves compartment and the broken hanger for net in the trunk are not repaired. Waiting 45minutes since the car is ready and it was delivered.
Mary M.
4 out of 5
9/30/2025
No problem I’ll be happy to answer the survey
Barbara P.
5 out of 5
9/30/2025
He is the best.
Richard P.
5 out of 5
9/30/2025
Delilah was excellent.
Carla C.
4 out of 5
9/30/2025
SAM WAS FANTASTIC!
Sandy L.
4 out of 5
9/30/2025
Carlos is the only person I trust with my car. He has been my service writer for 23 years.
Anna G.
5 out of 5
9/30/2025
Excellent service
Huguette R.
5 out of 5
9/30/2025
I had an incredible service from Joe. I am very pleased, and will not hesitate to refer a friend and give a good 10 on 10
Antoni N.
5 out of 5
9/30/2025
Carlos was good as always.
Brenda H.
4 out of 5
9/30/2025
Joe is the best!!
Scott K.
5 out of 5
9/30/2025
Chauncey was amazing!!!
Seymour H.
5 out of 5
9/30/2025
Good job
Regina C.
4 out of 5
9/30/2025
Leo was the the nicest, kindest employee at JM Lexus. A Gentleman, through and through.

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