Daniel W was friendly, knowledgeable and helpful. My only complaint is that the coffee from the machine in the waiting area was terrible. Can you look in to getting a better machine?
My experience was excellent from start to finish. Although the advisor I normally work with was out, she stepped in seamlessly and ensured that I was fully taken care of.
Yes, I was completely satisfied with my JM service experience. Daniel was courteous, professional and informative. This was my first service and it was a pleasure!
Your parts are extremely overpriced. I had to buy 2 rims for my Lexus ES350, I and I was charged over $800 for each rim. The same OEM rim can be purchased locally for 1/2 that price. I will personally NEVER buy parts from JM Lexus in the future. I guess loyalty means nothing to JM. I’ve been a “loyal”customer for almost 30 years, and I feel I was taken advantage.
When it comes to leasing my next Lexus, I will definitely consider my options when it comes to making that decision. On the brighter side, Carlos Nunez has always been very professional, and has always treated his customers with the utmost respect. Kudos to Carlos and his team.
Adrian was extremely helpful and a real gentleman
Very helpful and responsive
Carlos is amazing. He is always so friendly & accommodating.
Satisfied and very efficient
Job well done! Always a pleasure
I am an existing customer and has been with JM for more than 18 years, Joseph has been very supportive, polite and helpful, I did a 5000 miles service and a recall check, was promised a full tank of gas, but they forgot to full my car tank up, I immediately contacted Joseph and he was very kind to extend that offer towards my next visit. I do appreciate that.
I use Lexus service primarily because of support I receive from Joe and his manager Ramesh Singh. They both are excellent in what they do. Otherwise I’d go elsewhere
Maico Williams was excellent, very knowledgeable and professional.
Leon is very nice and professional
Thank you
Very professional and work completed in about the time estimated.
Carlos is always a pleasure. Great service center!!!
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