I waited over 2 1/2 hours for and oil change and tire balance/ rotation . I went downstairs and found my car parked and ready without a phone call. I found my service writer so I could pay and leave. Usually I pay when the car is being washed and then wait a few minutes to get my car to come out. It seem more efficient that way . Other than that my experience was very good . Everyone is friendly and professional. The waiting lounge upstairs is very clean and comfortable.
Brandon is absolutely the best service advisor!
Justin is great and provides exceptional service. It’s a delight bringing my car to JM and I will buy my next one there.
Luis exceeded expectations during my service today by providing knowledgeable, attentive, and customer-focused support.
Absolutely. Where does the survey come from? I will look for it. Leo was professional and has excellent customer service.
Ryan was very nice and professional during my visit today. I sent him a message regarding my Service Alert in the Lexus App, as it still has not been removed after the service was completed. I emailed him at 4:27 PM today, December 26, 2025, and I am still waiting for a response.
Could someone please let me know when the alert for the rearview camera, which was addressed today, will be removed from my app? I’d like to know if it updates automatically or if I need to return to the Service Department at Lexus on Sample Road. Ideally, the alert should have been cleared once the service was completed.
Wendy was a pleasure to deal with. Efficient and courteous. I have recommended her to other Lexus owners
Adrian was professional and efficient
no issues
Thank you
Always a great experience
I always expect you hear this all the time… I say every time that I have never had a customer service experience like I’ve had at JM. Adrian is the best!! I’ve never said this before, but I hope I get him every time. Thank you!
Adrian is very knowledgeable and professional.
Of course,your guys have got the best customer serviceand staffs in the industry. Wendy born for this. I love her customer relations skills.
Great experience. Maico went above and beyond
Very nice job and all service works well.
Thank you
Merry Christmas ????
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