A job that was supposed to take a week to week and a half took 3 weeks because apparently the parts department did not tell the service department that a part had arrived. Moreover, the wheel was never fixed, as had been stated it would in the estimate. There were multiple reasons given why, but it appears that it was not looked into until I asked about it over 2 weeks into the repair
Kristine is profession and very helpful
The service representative I dealt with was immediately dismissive, rude, and condescending from the second I walked in the door. When I mentioned I had the pre paid maintenance package and the service should be covered he said “…and who told you that” as if I didn’t know what I was talking about. Maybe he woke up on the wrong side of the bed but I was very put off by the way he showed no desire to talk to me and listen to me from the second I showed up. Will not be back to this location. Had the same type of interaction when I was car shopping here recently and when I saw service department years ago.
So far your team has treated me really well
Excellent service, fast maintenance, friendly staff
Didn’t really feel the sense of quality customer service when welcomed to the appointment.
I worked with several people at the dealership when servicing my car the other day, and everybody was completely and totally amazing and helpful, and it couldn’t have gone better in my opinion.
Cecil was friendly, informative and efficient. I appreciate his help!
Although the vehicle wasn’t completed when originally estimated (not any fault of the service dept - the part wasn’t in stock and not rec’d when expected), everyone I spoke with (Cecil, Brad (?) and especially Kris) were excellent to work with. Professional, friendly and helpful.
Brett was friendly and professional. The one thing that touched my heart was his respect for me and his positive energy. Thank you Brett.
The service on the bar was great. But..I live 10 minites from your site but the shuttle driver drove me for an hour and a half ! The shuttle driver was really nice and I liked him but I should have been picked up last. Instead we drove to north Fort Collins and then to CSU for pickups. Ten minutes away and I was in the van for one hour and half! I will never use your shuttle service again! But thanks for fixing my car
I’ll call tomorrow. I’m experiencing some vibration in the car once the speed starts getting up to about 50mph
Associates were professional and friendly. We were in and out in under 45 minutes.
Great service! Came in with a dead battery a week before I had an appointment for my oil change and tire rotation. He Fit me in for all sevices. Thank you!
Dylan was extremely helpful and such a nice man.
Brett and all service advisors are all amazing 5/5 stars towards them always amazing and friendly and relay information to the best of their abilities. But 1/5 stars for the tech Alex horrible technician to be honest. Couldn’t diagnose a loud noise that was plainly obvious and first time I saw him pull my car around his headphones were in. Absolutely awful. I am a service advisor myself so no blame towards the advisor they listen to what the technician says. I have worked with techs like that and we fired them on the spot. I still have issues that will be taken to another Hyundai for second opinions.
My bluelink app won’t update that I got an oil change & it keeps sending me maintenance due notifications. They also forgot to reset my oil life % thing. How do I fix this so i know when to get another oil change.
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